Pet Grooming Coordinator/ Admin
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Key skills for this role
About the Role
We are seeking a highly organized Pet Grooming Coordinator to handle customer inquiries, schedule appointments, and coordinate with mobile groomers. The ideal candidate has customer service and administrative experience, preferably in the pet grooming or veterinary industry.
Key Skills for This Role
Responsibilities
- Answer incoming calls, WhatsApp messages, and customer inquiries professionally
- Schedule and confirm pet grooming appointments
- Coordinate daily schedules and routes for mobile groomers
- Maintain customer records, pet profiles, and appointment history
- Follow up with customers regarding appointments and service feedback
- Manage cancellations, rescheduling, and urgent requests
- Prepare daily and weekly grooming schedules
- Maintain accurate data and update records in spreadsheets or software
- Coordinate with groomers to ensure timely service delivery
- Process payments and issue invoices when required
- Assist with administrative and operational tasks as needed
- Provide excellent customer service and build strong relationships with clients
Requirements
- Previous experience in customer service, receptionist, coordinator, or administrative roles
- Excellent communication skills in English
- Proficiency in Microsoft Office (Excel, Word, Outlook) and WhatsApp Business
- Strong organizational and multitasking abilities
- Experience in pet grooming, veterinary, or related service industry is an advantage
- Arabic is a plus
- UAE experience is preferred
Full Job Posting
Job Summary
- We are seeking a highly organized and customer focused Pet Grooming Coordinator to join our team. The ideal candidate will be responsible for handling customer inquiries, scheduling grooming appointments, coordinating with the team, and ensuring smooth day to day operations.
Key Responsibilities
- Answer incoming calls, WhatsApp messages, and customer inquiries professionally.
- Schedule and confirm pet grooming appointments.
- Coordinate daily schedules and routes for mobile groomers.
- Maintain customer records, pet profiles, and appointment history.
- Follow up with customers regarding appointments and service feedback.
- Manage cancellations, rescheduling, and urgent requests.
- Prepare daily and weekly grooming schedules.
- Maintain accurate data and update records in spreadsheets or software.
- Coordinate with groomers to ensure timely service delivery.
- Process payments and issue invoices when required.
- Assist with administrative and operational tasks as needed.
- Provide excellent customer service and build strong relationships with clients.
Requirements
- Previous experience in customer service, receptionist, coordinator, or administrative roles.
- Experience in the pet grooming, veterinary, or related service industry is an advantage.
- Excellent communication skills in English; Arabic is a plus.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and WhatsApp Business.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and manage multiple appointments simultaneously.
- Friendly, professional, and customer oriented attitude.
- UAE experience is preferred.
Benefits
- Competitive salary package.
- Career growth opportunities.
- Supportive and dynamic work environment.
Pay
- From AED1.00 per year
Work Location
- In person
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