Personal Shopping Assistant
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
As a Personal Shopping Assistant, you will play a pivotal role in supporting our Personal Shopping team, ensuring every client interaction is seamless, considered, and delivered to the highest standards.
Key Skills for This Role
Full Job Posting
Overview
As a
Personal Shopping Assistant
, you will play a pivotal role in supporting our Personal Shopping team, ensuring every client interaction is seamless, considered, and delivered to the highest standards.
Working closely with Personal Shoppers and the VIP Client Manager, you will contribute to creating exceptional experiences for our VIP clients—strengthening relationships, driving loyalty, and elevating the Maison journey.
**What You’ll Be Doing**
- Delivering an exceptional VIP client experience
- Coordinating and managing Personal Shopping appointments to ensure a seamless end-to-end journey
- Supporting Personal Shoppers during client appointments, ensuring all preparations are executed flawlessly
- Building and nurturing relationships with VIP clients, delivering a personalised and attentive service
- Communicating with clients via phone and email on behalf of the Personal Shopping team, ensuring timely and professional follow-ups
- Driving operational excellence behind the scenes
- Preparing merchandise, styling selections, and materials ahead of appointments in line with Maison standards
- Maintaining accurate and up-to-date client information across internal systems and tracking tools
- Coordinating product transfers, reservations, alterations, and special client requests
- Ensuring seamless fulfilment and service
- Partnering closely with Logistics to ensure timely delivery of VIP client orders
- Managing returns and exchanges efficiently, ensuring a smooth and elevated client experience
- Proactively resolving client queries and escalating where required
- Enabling a proactive, insight-led approach
- Supporting daily reporting (VIP insights, birthdays, flagged clients, follow-ups, escalations)
- Keeping the team informed on client preferences, requests, and upcoming opportunities
- Identifying opportunities to enhance the client experience through client insights
**What We’re Looking For**
- 2–4 years’ experience in retail sales or customer service, ideally within a luxury environment
- A strong client-first mindset with the ability to build meaningful relationships
- Highly organised with strong attention to detail and the ability to manage multiple priorities
- Proactive and solution-oriented, with a natural sense of ownership
- Strong Excel skills and confidence working with data and reporting
- Fluent in English and Arabic
- ****What’s in It for You****
- Be part of Maison team, where luxury retail meets personalised, high-touch experiences
- Work closely with VIP clients, gaining exposure to elite clienteling and styling journeys
- Collaborate with a passionate team that brings the Maison experience to life every day
- Grow your career within a dynamic and evolving luxury environment
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ounass
Digital Merchandising Assistant
Dubai, UAE
Ounass seeks a Digital Merchandising Assistant to support online merchandising activities, ensuring accurate product display and alignment with commercial priorities. The role involves product launches, site merchandisin
Product Designer
Dubai, UAE
Ounass is hiring a Product Designer to transform design choices into meaningful decisions for e-commerce experiences across desktop, mobile web, and native apps. The role requires 5+ years of UI/UX design experience, a s
UAE National Editorial & Design Project Coordinator
Dubai, UAE
Ounass is seeking an Editorial & Design Project Coordinator to drive operational excellence across the Creative & Editorial function. The role manages project workflows, streamlines briefing processes, and supports AI ad
Junior Buyer - Menswear
Dubai, UAE
Ounass is looking for a Junior Buyer to support the buying team in product selection, operations, and inventory management for menswear. The role involves traveling to markets, managing orders, collaborating with supplie
UAE National Human Resources Executive
Dubai, UAE
Ounass seeks a UAE National HR Executive to support HR operations, Emiratisation, and recruitment in Dubai. You will manage onboarding, employee relations, and HRIS. Requires 2-4 years HR experience and knowledge of UAE
UAE National Assistant Planner
Dubai, UAE
Job Purpose The UAE National Assistant Planner will support the Planning team in delivering accurate inventory, replenishment and allocation activities to maximise product availability and commercial performance. This ro
UAE National Assistant CRM Analyst
Dubai, UAE
If fashion is your passion, here is your opportunity to be working with the coolest digital e-commerce team in the Middle East, serving all your fashion needs in one place! Ounass is your one stop destination for all thi
UAE National - Digital Marketing Assistant (Performance Marketing)
Dubai, UAE
About the Role: We are looking for an analytical and detail-oriented Digital Marketing Assistant to support the performance marketing function at Ounass. This role is heavily focused on data, logic, and execution within
Digital Merchandising Assistant
Dubai, UAE
Product Designer
Dubai, UAE
UAE National Editorial & Design Project Coordinator
Dubai, UAE
Junior Buyer - Menswear
Dubai, UAE
UAE National Human Resources Executive
Dubai, UAE
UAE National Assistant Planner
Dubai, UAE
UAE National Assistant CRM Analyst
Dubai, UAE
UAE National - Digital Marketing Assistant (Performance Marketing)
Dubai, UAE