Personal Service Technician | Al-Futtaim Automotive |
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Key skills for this role
About the Role
The role involves advanced vehicle diagnostics, repairs, customer service, and mentoring junior technicians while ensuring compliance with quality standards.
Key Skills for This Role
Responsibilities
- Manage complete customer journey from service booking to vehicle handover and invoicing
- Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment per Polestar standards
- Utilize advanced diagnostic tools to identify and resolve vehicle faults
- Ensure compliance with Fix It Right process for first time repair targets
- Handle work order administration including warranty, goodwill, leasing, and insurance documentation
- Maintain accurate Electronic Vehicle Checks and technical reporting
- Support workshop productivity targets and deliver vehicles within promised timelines
- Ensure workshop tools and diagnostic equipment are maintained and calibrated
- Adhere to HSSE, 5S, and Polestar quality standards
- Mentor and support junior technicians
Requirements
- Highly skilled in advanced diagnostics and repair
- Experience with Polestar or similar OEM standards
- Ability to manage customer journey from booking to handover
- Knowledge of warranty, goodwill, leasing, and insurance documentation
Full Job Posting
Overview
- Looking for a highly skilled Personal Service Technician (PST) to join Polestar Service Center team
- Role combines advanced diagnostic and repair expertise with direct customer interaction
- Ensures seamless service experience from booking to vehicle handover
What you will do
- Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing
- Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with Polestar repair manuals and standards
- Utilize advanced diagnostic tools to identify and resolve vehicle faults efficiently
- Ensure compliance with the Fix It Right (FIR) process to achieve first time repair targets and high customer satisfaction
- Handle work order administration, including warranty, goodwill, leasing, and insurance related documentation
- Maintain accurate Electronic Vehicle Checks (EVC) and technical reporting
- Support workshop productivity targets and deliver vehicles within promised timelines
- Ensure workshop tools and diagnostic equipment are maintained, calibrated, and up to date
- Adhere to HSSE, 5S, and Polestar quality standards
- Mentor and support junior technicians while contributing to technical capability development across the workshop
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