Personal Host Manager
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Key skills for this role
About the Role
Marriott International seeks a Personal Host Manager to support resort operations as Manager on Duty, driving owner and guest relations. The role involves monitoring guest feedback, analyzing metrics, and engaging departments to enhance guest satisfaction.
Key Skills for This Role
Responsibilities
- Support resort operations as Manager on Duty for driving Owner and Guest Relations
- Analyze key metrics to help improve overall guest satisfaction
- Monitor daily guest feedback results and identify trends in customer experiences
- Communicate trends in data to resort leaders
- Engage all departments to ensure plans and actions meet Owner and Guest needs
- Act as Service Champion and seek opportunities to enhance guest experience
Requirements
- Related work experience in guest relations or hospitality management
Full Job Posting
Job Summary
- Responsible for supporting the resort operation in the role of Manager on Duty for driving Owner and Guest Relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction.
- Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.
- Communicates trends in data to resort leaders.
- Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests.
- Acts as the Service Champion for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort.
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