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Performance Manager (CSM), Team Lead
Motive
Remote, USA
Full-time
Senior · 4+ years experience
Remote
Discovered 2 weeks ago
Free
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We are seeking a Performance Manager (Customer Success Manager), Team Lead to lead a team of Performance Managers while personally owning a smaller book of dealership accounts.
This is a player/coach role. Part of your time goes to coaching and developing your team; the rest goes to running your own accounts end to end. You hold your own accounts to the same standard you expect from your team.
The Performance Manager (CSM), Team Lead is responsible for the performance, retention, and growth of the accounts across their team, and for the day-to-day coaching and development of the Performance Managers on it. You'll review work, unblock your team, and step in directly on complex or at-risk accounts, while continuing to manage a client portfolio of your own.
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About Motive
Motive is the fastest-growing website provider for dealerships. Shopping for a vehicle is a difficult process, and we believe that a better consumer experience online can make it great. Our all-in-one platform is serving an increasingly robust quantity of dealers through our direct partnerships with nearly every OEM brand.
About the Role
We are seeking a Performance Manager (Customer Success Manager), Team Lead to lead a team of Performance Managers while personally owning a smaller book of dealership accounts.
This is a player/coach role. Part of your time goes to coaching and developing your team; the rest goes to running your own accounts end to end. You hold your own accounts to the same standard you expect from your team.
The Performance Manager (CSM), Team Lead is responsible for the performance, retention, and growth of the accounts across their team, and for the day-to-day coaching and development of the Performance Managers on it. You'll review work, unblock your team, and step in directly on complex or at-risk accounts, while continuing to manage a client portfolio of your own.
Team leadership
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