Junior Sales Operations Specialist

Junior Sales Operations Specialist (Bi-lingual Spanish and English)

Key Responsibilities

• Business Analysis & Process Improvement:
• Analyze sales trends, pipeline health, and conversion rates for commercial impact and to identify opportunities for improvement.
• Issue timely temporary and permanent license keys, to ensure customer system stability
• Prepare and report monthly and quarterly analytics and dashboards, to support operational requirements
• Support upkeep of regional pricing strategies
• Collaborate with finance and sales teams to resolve discrepancies in orders, pricing, or contracts.
• Document system processes, business rules, and configurations.
• CRM and Data Management:
• Maintain, and optimize Salesforce CRM, ensuring accurate data and proper storage of contractual documents.
• Assist the sales team with booking new orders, ensuring accuracy and compliance with company policies.
• Ensure data integrity by performing regular data audits and cleansing activities.
• Develop and maintain Salesforce reports and dashboards to provide business insights.
• Support the order processing workflow, ensuring completed approvals and documentation.
• Provide ongoing support, troubleshooting, and training for Salesforce users.
• Business Partnering and Cross Functional Support:
• Partner with marketing, finance, product and customer success teams to align sales efforts with business objectives.
• Work closely with Sales team to drive governance of best-in-class CRM usage for opportunity management, including timely status updates, error reporting, quote approvals, etc.
• Assist in implementing new Salesforce features and system enhancements.

Qualifications & Skills

• Bachelor’s degree in Business or a related field.
• 2-5 years of experience as a Business Analyst or similar role.
• Strong knowledge of Salesforce Sales Cloud
• Hands-on experience with Salesforce automation tools (Flow, Process Builder, Reports & Dashboards).
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a proactive approach to system improvements.
• Mandatory : written and spoken English and Spanish
• Compensation CAD 50-60K
• Location: Remote Ontario
• MOTIVE gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor.
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