Performance Lead
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Key skills for this role
About the Role
Al Jazeera Media Network seeks a Performance Lead to monitor operational performance, analyze service delivery metrics, and drive continuous improvement across Studio Operations. The role involves producing performance reports, evaluating workforce utilization, and supporting strategic planning.
Key Skills for This Role
Responsibilities
- Produce regular operational performance reports, dashboards, KPI monitoring and trend analysis
- Evaluate workforce utilization, shift effectiveness, resource allocation, and operational capacity
- Track service quality indicators, production incidents, technical disruptions, and operational escalations
- Conduct root cause analysis and monitor corrective actions and performance improvement initiatives
- Support workforce development initiatives by identifying training needs and competency gaps
- Support operational capacity planning, workforce forecasting, and readiness assessments
- Provide evidence based recommendations to Studio Operations leadership
- Coordinate pre production readiness reviews for studios, galleries, special events, and major productions
Requirements
- Bachelor's degree in Media, Communications, Business Administration, Operations Management, Engineering, Data Analytics, or related field
- Minimum 10 years of professional experience in broadcast or media operations
- At least 7 years in operational performance, analytics, planning, or workforce management role
Full Job Posting
Role Overview
- As the Performance Lead you will be responsible for monitoring operational performance, analyzing service delivery metrics, identifying improvement opportunities, supporting continuous operational excellence across Studio Operations.
- Reporting directly to the Manager of Studio Operations, you work closely with managers and team leaders to improve workflows, reduce operational bottlenecks, and enhance service delivery across all studio units.
Key Responsibilities
- Produce regular operational performance reports, dashboards, KPI monitoring and tracking, and trend analysis for Studio Operations management.
- Evaluate workforce utilization, shift effectiveness, resource allocation, and operational capacity to optimize efficiency.
- Track service quality indicators, production incidents, technical disruptions, and operational escalations.
- Conduct root cause analysis and monitor implementation of corrective actions and performance improvement initiatives.
- Work closely with Managers and Team Leaders to improve workflows, reduce operational bottlenecks, and enhance service delivery.
- Support workforce development initiatives by identifying training needs, competency gaps, succession planning requirements, and performance improvement opportunities.
- Support operational capacity planning, workforce forecasting, and readiness assessments.
- Provide evidence based recommendations to Studio Operations leadership to support strategic planning.
- Coordinate pre production readiness reviews for studios, galleries, special events, and major productions.
Other Responsibilities
- Attend operational and management review meetings and present performance findings.
- Maintain and update performance dashboards, reporting tools, and operational data sources.
- Support the development of performance standards, metrics, and operational KPIs.
- Contribute to operational planning, budgeting inputs, and resource forecasting through performance data.
- Perform other duties relevant to the job as requested across Al Jazeera Media Network.
Education
- Bachelor Degree in Media, Communications, Business Administration, Operations Management, Engineering, Data Analytics, or related field.
- Postgraduate qualifications in a related field are preferred.
Experience
- Minimum 10 years of professional experience in broadcast or media operations.
- At least 7 years should have been in an operational performance, analytics, planning, or workforce management role.
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