People's Services Senior Specialist

Role Overview

Responsibilities

• Oversee onboarding, benefits administration, and performance management processes.
• Collaborate with departmental leaders on hiring needs and recruitment strategies.
• Advise managers and employees on HR policies, procedures, and best practices.
• Implement employee engagement initiatives supporting a positive workplace culture.
• Conduct training and workshops on HR policies, compliance, and professional development.
• Analyze HR metrics to identify trends and improve service delivery and employee satisfaction.
• Ensure labor-law compliance through audits and accurate record maintenance.
• Develop and maintain HR policies and procedures aligned with organizational objectives.
• Support diversity and inclusion initiatives.
• Participate in HR projects assigned by the Head of People Services.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• At least 5 years of experience in HR operations or a related field, preferably in consulting or project management.
• Strong understanding of HR processes, labor laws, and regulations.
• Experience in employee relations, conflict resolution, and workplace culture initiatives.
• Excellent interpersonal, communication, and presentation skills.
• Strong analytical skills and experience using HR metrics for decision-making.
• Self-motivated, adaptable, and able to work in a fast-paced environment.
• Proficiency in HR management systems and Microsoft Office Suite.
• Ability to collaborate effectively and build strong working relationships.
• Commitment to ongoing professional development and awareness of industry practices.

Preferred Qualification

• HR certification such as SHRM-CP or PHR is preferred but not required.