PEO Implementation Project Manager - Benefits - CST/MST Time zone

Acts as project manager on behalf of Paychex PEO and the client during implementation.

Coordinates efforts of team responsible for the client's employee onboarding and implementation of Paychex software and hardware systems; ensuring the client as a cohesive and holistic experience.

• Acts as a contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
• Manages client employees benefit onboarding process, including conducting the employee orientation meeting.
• Creates and manages an implementation timeline, sets expectations and defines responsibilities with concise communication, including all tasks to be completed to ensure a successful client launch.
• This position interfaces internally with Payroll and Payroll Compliance, Benefits, ACA Compliance, Human Resources, the new Client Data Team, and Sales; externally this position partners with clients, worksite employees, brokers, and vendors.
• Ensure client expectations are properly set and exercises agility and strong communication skills when timelines change.
• Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
• Manages communications and meetings with team members to ensure tasks are being completed and deadlines met.
• Provides Management team with regular status reports to ensure client satisfaction and progress is being met.
• Ensures a thorough transition of the client to Ongoing Service.
• Makes recommendations regarding needs analysis and potential process improvements. Coordinates client training to ensure client expectations are met.

• 2 years of experience in Client Onboarding & health and benefits.
• Life & Health insurance license - Required
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.