Sr Manager, Global Services - India

The Sr Manager of Global Services is integral to providing strategic direction and supervising a multifaceted team, specifically focusing on payroll-related services within audit, data entry, reception, global administrative operations, project support, and centralized office services.

This role demands expertise in payroll systems to ensure operational efficiency, service excellence, and process standardization across the Global Services function.

The senior leader will work closely with executives, internal clients, and key stakeholders to ensure high-impact payroll service delivery that aligns with organizational goals, actively promoting a culture of continuous improvement and operational innovation in payroll processing.

• Establish and implement a strategic vision for Global Services to align with the organization’s objectives, particularly emphasizing payroll service excellence and industry best practices.
• Drive the development and execution of high-impact payroll strategies, programs, and operational initiatives, optimizing internal support experiences and enabling organizational growth.
• Collaborate with senior leadership to ensure alignment of payroll operations with broader business goals, offering strategic insights and recommendations.
• Cultivate and maintain strong relationships with senior internal stakeholders and cross-functional leaders, serving as a strategic advisor to address complex payroll-related client needs.
• Oversee payroll service delivery standards and proactively address issues, ensuring effective communication and alignment with organizational priorities and compliance standards.
• Champion a client-centric approach across the team, focusing on superior payroll service delivery and anticipating future needs.
• Champion a risk management and control culture, ensuring resilience and robustness specifically within all payroll operational processes.
• Build, develop, and lead a high-performing, diverse, multi-disciplinary team capable of meeting payroll service demands, promoting accountability, innovation, and high standards.
• Drive a proactive talent management strategy, focusing on the recruitment, development, and retention of top payroll talent to support current and future organizational needs.
• A specific focus on development of leaders at all levels within their span to facilitate grow and flow of leadership talent.
• Champion career development programs, mentorship, and ongoing training to cultivate a skilled team in payroll services capable of meeting the demands of a dynamic environment.