Payments & Reconciliations Analyst
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Key skills for this role
About the Role
ThinkMarkets is seeking a Payments & Reconciliations Analyst to join their Dubai team. The role combines payment operations with financial reconciliation, processing client deposits/withdrawals and reconciling payment providers and banks.
Key Skills for This Role
Responsibilities
- Process client deposits and withdrawals accurately and within agreed SLAs
- Investigate and resolve client funding queries
- Liaise with Payment Service Providers (PSPs) to facilitate investigations
- Perform daily, weekly, and monthly payment reconciliations across PSPs, banks, and internal systems
- Carry out daily accounting reconciliations for each PSP and bank
- Prepare regular and ad hoc reports on payment operations and performance metrics
- Work closely with Finance, Compliance, Customer Support, and other teams
- Escalate complex payment cases to senior management
- Meet and exceed KPIs and SLAs while maintaining high accuracy
- Identify opportunities to improve payment processes and operational efficiency
Requirements
- Minimum 2 years' experience in a Payments Analyst, Payments Operations, or similar role within financial services
- Experience in Forex or CFD brokerage is highly preferred
- Bachelor's degree in Finance, Accounting, or a related field
- Strong analytical skills with exceptional attention to detail
- Experience performing payment reconciliations and preparing operational reports
- Advanced proficiency in Microsoft Excel and the Microsoft Office suite
- Experience with SUN systems, SAGE intacct, or similar accounting software
- Excellent organizational, problem solving, and time management skills
- Strong communication and interpersonal skills
- Ability to work independently, take initiative, and manage multiple priorities
- Comfortable working rotating night shifts, weekends, and public holidays
Full Job Posting
Overview
- ThinkMarkets is a global financial technology company specializing in multi asset trading solutions.
- ThinkMarkets is seeking a Payments & Reconciliations Analyst to join our growing team in Dubai.
- This role combines payment operations with financial reconciliation responsibilities.
Responsibilities
- Process client deposits and withdrawals accurately and within agreed SLAs.
- Investigate and resolve client funding queries, ensuring timely and effective communication.
- Liaise with Payment Service Providers (PSPs) by supplying transaction details and supporting information.
- Perform daily, weekly, and monthly payment reconciliations across PSPs, banks, and internal systems.
- Carry out daily accounting reconciliations for each PSP and bank.
- Prepare regular and ad hoc reports on payment operations, reconciliations, and performance metrics.
- Work closely with Finance, Compliance, Customer Support, and other internal teams.
- Escalate complex payment cases to senior management where appropriate.
- Meet and exceed KPIs and SLAs while maintaining high accuracy and service standards.
- Identify opportunities to improve payment processes, controls, and operational efficiency.
Requirements
- Minimum 2 years' experience in a Payments Analyst, Payments Operations, or similar role within financial services.
- Experience in Forex or CFD brokerage is highly preferred.
- Bachelor's degree in Finance, Accounting, or a related field.
- Strong analytical skills with exceptional attention to detail.
- Experience performing payment reconciliations and preparing operational reports.
- Advanced proficiency in Microsoft Excel and the Microsoft Office suite.
- Experience with SUN systems, SAGE intacct, or similar accounting software.
- Excellent organizational, problem solving, and time management skills.
- Strong communication and interpersonal skills.
- Ability to work independently, take initiative, and manage multiple priorities.
- Comfortable working rotating night shifts, weekends, and public holidays as required.
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