Payments Manager

Role Overview

Key Responsibilities

• Define and deliver the payments roadmap across in-store, digital, and B2B channels.
• Improve payment conversion, reliability, security, and customer experience.
• Lead development of tokenisation, instalments, pay-by-link, and digital wallet capabilities.
• Evaluate Aani, cryptocurrencies, stablecoins, and other emerging payment methods.
• Own development and P&L performance of co-branded cards, remittances, and open-loop wallets.
• Manage relationships and commercial agreements with banks, payment schemes, acquirers, and service providers.
• Optimise fees, incentives, authorisation rates, chargebacks, and operational performance.
• Identify revenue opportunities across payments and embedded financial services.
• Lead cross-functional delivery with Digital, IT, Finance, Retail, Risk, Compliance, and Customer Experience.
• Provide senior leadership with performance updates, commercial analysis, and recommendations.

Requirements

• Strong experience in payments, banking, fintech, retail, or digital commerce.
• Experience managing payment products, co-branded cards, or digital wallets.
• Knowledge of payment schemes, acquiring, issuing, and digital payment infrastructure.
• Experience owning product P&L and negotiating complex commercial agreements.
• Excellent commercial, analytical, stakeholder-management, and delivery skills.
• Understanding of payment security, regulatory compliance, and emerging payment technologies.
• The role is based in Abu Dhabi; candidates should be based there or comfortable commuting daily.