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Payments & Fraud Agent

Momentum
, UAE
Mid
Fraud detectionPayment processingChargeback managementRisk managementData analysisExcel
Free

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Fraud detectionPayment processingChargeback management
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Company Overview

  • Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates.
  • Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services.

Job Overview

  • The Payments and Fraud Agent is responsible for monitoring and analysing payment transactions to prevent and detect fraud.
  • This role involves processing payments, managing chargebacks, and assessing fraud rates to optimise payment operations.
  • The analyst also investigates potential issues such as bonus abuse, collusion, and other prohibited activities.

Fraud Monitoring and Investigation

  • Monitor and analyse transactions to identify suspicious activity and potential fraud.
  • Conduct thorough investigations into flagged transactions and provide detailed reports on findings.
  • Assist with the implementation and optimisation of fraud prevention tools and techniques.
  • Stay up to date with industry trends and regulatory requirements.
  • Help develop and maintain comprehensive documentation of fraud prevention processes.
  • Address all internal and external fraud related inquiries.

Payment Related

  • Help identify and resolve payment related issues, including deposit or withdrawal problems.
  • Provide an enhanced customer experience by swiftly and safely processing customers' withdrawals.
  • Coordinate and respond to requests and notifications from payment providers.
  • Collaborate with customer service to identify and resolve payment related issues.

General

  • Collaborate with cross functional teams including AML, Customer Operations, Compliance, Responsible Gaming.
  • Work to achieve personal and team KPIs.
  • Complete ad hoc payment or fraud related tasks assigned by the team manager.

Requirements

  • Strong understanding of payment processing, fraud detection, and chargeback management.
  • Familiarity with fraud tools, payment gateways, and risk management systems.
  • Minimum 2 years experience in fraud, payments, or a related operational role.
  • Excellent analytical and problem solving skills with strong attention to detail.
  • Ability to work efficiently in a fast paced, high volume environment.
  • Strong communication skills in English (written and verbal).
  • Ability to work both independently and collaboratively within a team.
  • Commercial mindset with a strong focus on customer experience.

Nice to have

  • Experience in the iGaming, fintech, or financial services industry.
  • Proficiency in data analysis tools (e.g., Excel, SQL) and ticketing systems (e.g., JIRA).
  • Knowledge of AML, KYC, and regulatory compliance frameworks.
  • Relevant certifications (e.g., ICA, ACAMS, ACFE).

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