Payment Integration Operation Manager

Overview

Responsibilities

• Work directly with merchants and PSP partners to guide them through the full integration lifecycle, from solution design and API integration to testing, go-live, and post-launch support.
• Lead technical discussions with merchant product and engineering teams to design optimal integration approaches using Binance payment solutions.
• Act as the primary liaison between merchants, product managers, and engineering teams to ensure smooth communication and efficient problem solving.
• Provide hands-on support during merchant integrations, helping troubleshoot technical issues and ensuring a high integration success rate.
• Educate merchants on integration best practices, API usage, and optimal payment flows for both web and mobile environments.
• Support merchants in designing effective checkout experiences and payment UI/UX to improve end-user conversion and payment success rates.
• Conduct integration testing with merchants and internal teams to validate payment flows and ensure readiness for launch.
• Analyze merchant feedback, performance data, and market trends to identify opportunities to improve Binance payment products and integration tools.
• Collaborate with product teams to close functionality gaps and propose enhancements that improve merchant integration experience.
• Engage with merchants regularly to understand their needs, gather insights, and help optimize their payment integration over time.

Requirements

• 5+ years of experience in payment integrations, fintech, or merchant-facing technical roles
• Experience working with payment gateways, PSPs, or merchant payment solutions
• Strong understanding of REST APIs and integration workflows
• Ability to work directly with merchant product or engineering teams to guide technical integrations
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders
• Experience coordinating cross-functional teams across product, engineering, and business
• Familiarity with web or mobile technologies (JavaScript, Node.js , HTML5, Java, Python, etc.) is a plus
• Knowledge in crypto or Web3 payment infrastructure is a strong advantage

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
• Binance is committed to being an equal opportunity employer.
• We believe that having a diverse workforce is fundamental to our success.
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