Patient Services Specialist

Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email

Perform pre-testing to support comprehensive eye care

Coordinate appointments, prepare prescription printouts, and manage billing and payments

Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear

Deliver exceptional customer service ensuring a positive patient experience

Support clinic operations by performing additional duties as required

What You Bring

Previous retail experience is considered an asset

Ability to multi-task and thrive in a fast-paced environment

Proficiency with technology and computers, including MS Office Suite

Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences

A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.