Patient Relationship Executive (Healthcare / Medical Services)
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Key skills for this role
About the Role
Aims Healthcare LLC is looking for a Patient Relationship Executive to manage patient communication via phone, including appointment bookings, inquiries, and follow-ups. The ideal candidate has 2+ years in healthcare telecalling or patient support and excellent English communication skills.
Key Skills for This Role
Responsibilities
- Make outbound calls to confirm appointments, conduct follow ups, and gather patient feedback
- Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols
- Educate patients about available treatments, diagnostic services, specialties, and other offerings
- Update and maintain accurate records of patient follow ups and call outcomes using clinic or hospital software
- Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination
- Send appointment reminders, payment follow ups, and reports to patients via call, SMS, or email
- Handle patient concerns or complaints with empathy and escalate complex issues
- Assist with basic administrative tasks related to patient handling, call logs, and documentation
Requirements
- Minimum 2 years of experience in telecalling, patient coordination, or customer service—preferably in a healthcare or medical setting
- Excellent verbal communication skills in English
- Strong interpersonal skills with a patient centric and polite approach
- Ability to manage high call volumes, multitask, and stay organized
- Proficient in MS Office and basic computer operations
- Knowledge of regional languages is a plus
- Familiarity with EHR systems, appointment scheduling tools, and medical terminology is a bonus
Full Job Posting
Job Summary
- We are looking for a warm, empathetic, and service driven Patient Relationship Executive to support and manage patient communication primarily over the phone.
- This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey.
Key Responsibilities
- Make outbound calls to confirm appointments, conduct follow ups, and gather patient feedback post consultation or procedure.
- Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.
- Educate patients about available treatments, diagnostic services, specialties, and other offerings.
- Update and maintain accurate records of patient, follow ups, and call outcomes using clinic or hospital software.
- Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination.
- Send appointment reminders, payment follow ups, and reports to patients via call, SMS, or email.
- Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.
- Assist with basic administrative tasks related to patient handling, call logs, and documentation.
Desired Candidate Profile
- Minimum 2 year of experience in telecalling, patient coordination, or customer service—preferably in a healthcare or medical setting (clinic, hospital, diagnostic center, etc.).
- Excellent verbal communication skills in English; knowledge of regional languages is a plus.
- Strong interpersonal skills with a patient centric and polite approach.
- Ability to manage high call volumes, multitask, and stay organized in a fast paced medical environment.
- Familiarity with electronic health record (EHR) systems, appointment scheduling tools, and medical terminology is a bonus.
- Proficient in MS Office and basic computer operations.
Additional Details
- Experience Required: 2+ years in Healthcare Telecalling / Patient Support
- Education: Bachelor’s degree preferred (any discipline)
- Shift Timings: 12 Hrs. Rotational or Day Shift (as per operational needs)
- Joining: Immediate joiners will be given preference
- Job Type: Full time
- Pay: AED3,000.00 AED4,500.00 per month
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