Patient Relationship Executive
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Key skills for this role
Role Overview
Manage patient communication primarily over the phone in a healthcare environment.
Handle inquiries, book appointments, conduct follow-ups, and provide patient-focused service.
Key Skills for This Role
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Job Summary
Manage patient communication primarily over the phone in a healthcare environment.
Handle inquiries, book appointments, conduct follow-ups, and provide patient-focused service.
Key Responsibilities
- Make outbound calls for appointment confirmations, follow-ups, and service feedback.
- Handle inbound calls and respond to patient inquiries.
- Provide information about services, doctors, and procedures.
- Maintain accurate records of patient interactions and follow-ups.
- Coordinate with internal teams for scheduling and patient experience.
- Remind patients about appointments, payments, and reports.
- Handle patient concerns or complaints and escalate issues as needed.
- Support call, booking, and documentation administration.
Desired Candidate Profile
- At least one year of experience in telesales, telecalling, call center, or customer support roles.
- Strong verbal communication skills in English.
- Strong listening skills and a polite, patient-focused attitude.
- Ability to handle high call volumes and multitask effectively.
- Familiarity with healthcare or clinic operations is a plus.
- Proficiency in MS Office and basic computer usage.
Additional Qualifications
- A Bachelor’s degree or equivalent is preferred.
- Immediate joiners are preferred.
Work Schedule
- The role may require rotational or day shifts according to business needs.
Compensation
- Pay is AED 3,000 to AED 4,500 per month.
Workplace
- The work location is in person in Dubai.
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