icims
Patient Intake Coordinator
The US Oncology Network
Richardson, USA
Full-time
Entry · 2+ years experience
Hybrid
Discovered Yesterday
PMSEHR
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What does the Patient Intake Coordinator do?
Under direct supervision, responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.
Essential Duties and Responsibilities
- Effectively oversee and manage the continuum of the new patient referral process within department standards.
- Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
- Independently assesses patient needs to prioritize and triage referrals.
- Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
- Proactively follows-up on missing medical records and test results from referring providers.
- Obtains patient demographic, insurance, referral, and other pre-visit required information.
- Verifies and registers patient accounts in the practice management system.
- Facilitates insurance benefit and eligibility investigations.
- Provides patients with appointment details such as time, location, directions, and instructions to patients.
- Distributes appropriate medical forms to the patient for completion prior to initial visit.
- Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
- Works in conjunction with the clinical team to accommodate scheduling requests.
- Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
- Provides support and information to providers to problem solve and manage complex administrative issues.
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