icims
Contact Center Care Coordinator-DFWW- Remote
The US Oncology Network
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered Yesterday
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Why work for us?
One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
What does the Contact Center Care Coordinator do?
The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike.
KEY RESPONSIBILITIES
- Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products and services to customers
- Resolve customer complaints and concerns in a timely and effective manner
- Document customer interactions and record details of inquiries, comments, and complaints
- Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
- Meet or exceed established service level metrics for quality and productivity
- Stay up-to-date with product and service information and promotions
- Work collaboratively with other team members to provide excellent customer service
- Perform other duties as assigned by the Contact Center leadership
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