Patient Coordinator & Surgical Sales Executive (Female)
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Key skills for this role
About the Role
Clinica Sabah Group is hiring a Patient Coordinator & Surgical Sales Executive to manage the patient journey for cosmetic surgery procedures. The role involves coordinating consultations, explaining treatment plans, and converting inquiries into bookings.
Key Skills for This Role
Responsibilities
- Welcome and assist patients throughout their cosmetic surgery journey
- Handle inquiries related to plastic surgery and aesthetic procedures
- Coordinate patient consultations with plastic surgeons and medical teams
- Explain surgical procedures, treatment plans, and recovery information to patients
- Present and discuss surgeon approved treatment plans, quotations, packages, and payment options
- Follow up with prospective patients and support them through the decision making and booking process
- Convert patient inquiries and consultations into confirmed surgical procedures and appointments
- Build strong relationships with patients to enhance trust, satisfaction, and retention
- Coordinate pre operative and post operative patient communication
- Achieve monthly surgical sales targets, consultation bookings, and conversion KPIs
- Maintain accurate patient records and update information within hospital management systems
- Prepare regular reports related to patient inquiries, consultations, bookings, and surgical sales performance
Requirements
- Minimum 2 years of experience in a hospital, plastic surgery center, aesthetic clinic, or healthcare facility in Dubai
- Previous experience in cosmetic surgery sales, surgical patient coordination, aesthetic medicine, or healthcare sales
- Fluency in Arabic and English (spoken and written)
- Strong sales ability with proven skills in negotiation, persuasion, and patient conversion
- Proficiency in Microsoft Office and patient/customer management systems
Full Job Posting
Job Summary
- Clinica Sabah Group is seeking a highly motivated and professional Patient Coordinator & Surgical Sales Executive (Female).
- Responsible for managing the complete patient journey for cosmetic and plastic surgery procedures.
- Requires excellent communication, sales, and patient relationship skills.
Key Responsibilities
- Welcome and assist patients throughout their cosmetic surgery journey.
- Handle inquiries related to plastic surgery and aesthetic procedures.
- Coordinate patient consultations with plastic surgeons and medical teams.
- Explain surgical procedures, treatment plans, expected outcomes, preparation requirements, and recovery information.
- Present and discuss surgeon approved treatment plans, quotations, packages, and available payment options.
- Follow up with prospective patients and support them throughout the decision making and booking process.
- Convert patient inquiries and consultations into confirmed surgical procedures and appointments.
- Build strong relationships with patients to enhance trust, satisfaction, and patient retention.
- Coordinate pre operative and post operative patient communication.
- Achieve monthly surgical sales targets, consultation bookings, and conversion KPIs.
- Maintain accurate patient records and update information within hospital management systems.
- Prepare regular reports related to patient inquiries, consultations, bookings, and surgical sales performance.
Qualifications & Requirements
- Female candidate preferred.
- Minimum 2 years of experience in a hospital, plastic surgery center, aesthetic clinic, or healthcare facility in Dubai.
- Previous experience in cosmetic surgery sales, surgical patient coordination, aesthetic medicine, or healthcare sales is highly preferred.
- Strong understanding and experience in handling cosmetic surgery patients and treatment journeys.
- Excellent interpersonal, communication, and relationship building skills.
- Strong sales ability with proven skills in negotiation, persuasion, and patient conversion.
- Ability to work in a target driven environment and achieve sales KPIs.
- Fluency in Arabic and English (spoken and written) is mandatory.
- Proficiency in Microsoft Office and patient/customer management systems.
Skills & Competencies
- Professional appearance with excellent presentation skills.
- Strong communication and persuasion abilities.
- Customer focused mindset with exceptional patient service skills.
- Ability to build trust and confidence with surgical patients.
- Excellent organizational and follow up skills.
- Strong sales orientation and ability to close surgical bookings.
- Ability to work effectively in a fast paced healthcare environment.
Benefits
- Competitive salary package.
- Attractive commission and performance based incentives.
- Professional development and career growth opportunities.
- Dynamic and professional working environment within a leading healthcare group.
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