Patient Coordinator ABU DHABI
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Key skills for this role
About the Role
Hearlink Hearing Solution Center seeks a bilingual Arabic/English Patient and Insurance Coordinator for its Abu Dhabi branch. You will manage front-of-house operations, insurance verification, claims, and financial reconciliation while ensuring compliance with DOH regulations.
Key Skills for This Role
Responsibilities
- Welcome patients warmly, manage check ins/registrations, coordinate clinic flow to minimize wait times, and handle patient inquiries via phone and email.
- Verify patient eligibility, co payments, and deductibles across major UAE insurance portals; prepare and submit prior approval requests with ICD 10 and CPT coding.
- Ensure data management within EMR/HR platform, maintaining alignment with DOH Abu Dhabi regulations, Malaffi synchronization, and accident related reporting.
- Track submitted claims, investigate denials, gather clinical evidence, and handle resubmissions to maintain optimal approval rate.
- Collect patient co payments or self pay fees, manage daily cash float, and perform end of day financial reconciliations.
Requirements
- Native or professional fluency in both Arabic and English (written and spoken)
- Minimum 2 3 years of hands on experience in medical insurance coordination or medical reception within Abu Dhabi
- Direct experience navigating local insurance platforms (e.g., Daman, Thiqa, NextCare)
- Solid understanding of DOH regulations and Malaffi
- Strong skills in using Electronic Medical Records (EMR) software
- Exceptional interpersonal and communication skills
- Sharp attention to detail
- Strong multi tasking capabilities
Full Job Posting
About the Role
- We are seeking a proactive, highly organized, and empathetic Patient and Insurance Coordinator to join our Abu Dhabi team.
- This role is the vital link between our patients, clinical team, and insurance providers.
- You will be the welcoming face of our branch, managing front of house operations while expertly navigating the complexities of UAE medical insurance processing.
Key Responsibilities
- Welcome patients warmly, manage check ins/registrations, coordinate clinic flow to minimize wait times, and handle patient inquiries via phone and email.
- Verify patient eligibility, co payments, and deductibles across major UAE insurance portals; prepare and submit prior approval requests with accurate ICD 10 and CPT coding.
- Ensure flawless data management within our EMR/HR platform, maintaining strict alignment with DOH Abu Dhabi regulations, Malaffi synchronization protocols, and accident related reporting mandates.
- Proactively track submitted claims, investigate any denials, gather necessary clinical evidence from medical staff, and swiftly handle resubmissions to maintain an optimal approval rate.
- Collect patient co payments or self pay fees, manage the daily cash float, and perform precise end of day financial reconciliations.
Requirements & Qualifications
- Native or professional fluency in both Arabic and English (written and spoken) is mandatory.
- Minimum of 2–3 years of hands on experience in medical insurance coordination or medical reception within Abu Dhabi.
- Direct, practical experience navigating local insurance platforms (e.g., Daman, Thiqa, NextCare) and a solid understanding of DOH regulations and Malaffi.
- Strong skills in using Electronic Medical Records (EMR) software and standard administrative platforms.
- Exceptional interpersonal and communication skills, sharp attention to detail, strong multi tasking capabilities, and a proactive mindset focused on operational efficiency.
Pay
- AED 3,500.00 AED 5,000.00 per month
Work Location
- In person
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