Patient Admin Executive - UAEN
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Key skills for this role
About the Role
NMC Healthcare seeks a Patient Admin Executive to greet patients, manage appointments, handle billing and insurance, and maintain patient records. The role requires strong communication skills and experience in a medical facility setting.
Key Skills for This Role
Responsibilities
- Greet patients and direct them to appropriate departments
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and update current patient records
- Handle billing, insurance verification, and payment collection
- Generate and process patient invoices for services rendered
- Maintain working knowledge of hospital information system and clinic schedules
- Handle telephone inquiries and provide information to patients
- Ensure compliance with hospital policies, infection control, and patient safety
Requirements
- Experience in a medical facility setting
- Knowledge of medical billing and insurance processes
- Proficiency in Hospital Information Systems
- Strong communication and interpersonal skills
Full Job Posting
Overview
- Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.
Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
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