Patient Admin Executive - UAEN

Role Overview

Patient Administration

• Greet patients, direct them to departments, and provide routine hospital information.
• Handle telephone inquiries and route information to doctors or nurses for callbacks.
• Manage appointment confirmations, rescheduling, and no-shows.
• Register new patients and keep current patient records up to date.
• Maintain working knowledge of clinic schedules, appointment durations, doctor rosters, and booking procedures.

Insurance and Payments

• Explain medical insurance coverage and collect payments or co-payments based on insurance eligibility.
• Provide claim forms for reimbursement requests.
• Facilitate daily cash, card-slip, and cheque deposits according to finance protocols.

Billing Responsibilities

• Generate and process invoices for consultations, treatments, and diagnostic tests.
• Ensure charges, dates, and service codes are accurately recorded in patient accounts.
• Issue bills and statements for co-pays, deductibles, outstanding balances, and non-covered services.
• Explain patient charges and available payment options.

Requirements and Compliance

• Maintain accurate patient data and staff confidentiality in compliance with privacy regulations.
• Follow hospital policies, finance protocols, insurance requirements, infection-control procedures, patient-safety standards, and JCI requirements.
• Work assigned shifts, including different timings based on departmental needs.
• Use effective interpersonal skills with patients, colleagues, staff, and management.

Quality and Service

• Respond to email and patient queries promptly.
• Handle complaints in a structured, timely, professional, fair, courteous, and privacy-respecting manner.
• Participate in hospital training, continuous quality improvement, and quality assurance activities.
• Maintain a safe and clean reception area and follow the duty roster for reception, telephone, cash, and back-office work.