Patient Admin Executive - UAEN
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Key skills for this role
About the Role
Manage patient interactions, appointments, billing, and insurance inquiries while ensuring compliance with hospital policies and maintaining confidentiality.
Key Skills for This Role
Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital.
- Handle telephone inquiries from patients and provide information to respective doctor/nurse for call backs.
- Manage appointments including no shows, rescheduling, and confirmations.
- Register new patients and ensure records of current patients are up to date.
- Provide information about medical insurance coverage and collect payments/co payments.
- Facilitate daily cash collection, credit card slips, and cheque deposits.
- Maintain working knowledge of Hospital Information System, clinic times, and appointment procedures.
- Generate and process patient invoices for services rendered.
- Ensure billing practices comply with legal and insurance requirements.
Requirements
- Experience in patient administration or healthcare front desk
- Knowledge of medical billing and insurance processes
- Proficiency in hospital information systems
- Strong communication and interpersonal skills
Full Job Posting
Key Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area.
Additional Responsibilities
- Participate in the Hospital training programs.
- Ensure complaints are handled in a structured, timely and professional manner.
- Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings.
- Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
- Supports Continuous Quality Improvement and participates in all quality assurance activities.
- Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
- Maintains patient & staff confidentiality.
- Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
- Ensure that all charges are accurately recorded in the patient’s account.
- Issue bills and invoices to patients for any outstanding balances.
- Provide patients with detailed statements and assistance in understanding their charges and payment options.
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