Patient Admin Executive
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Key skills for this role
About the Role
Responsible for patient management, appointment scheduling, billing, and providing information while ensuring compliance with hospital policies and maintaining confidentiality.
Key Skills for This Role
Responsibilities
- Greet patients and direct them to appropriate departments
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and update existing records
- Provide information about medical insurance coverage and collect payments
- Facilitate daily cash collection and deposits
- Generate and process patient invoices for services rendered
- Handle telephone inquiries and provide information to doctors/nurses
- Maintain working knowledge of hospital systems and clinic schedules
- Ensure compliance with hospital policies, infection control, and patient safety
- Assist in basic translation as required
Requirements
- Experience in patient administration or front desk in a healthcare setting
- Knowledge of medical insurance processes
- Proficiency in Hospital Information Systems
- Strong communication and interpersonal skills
- Ability to handle cash and billing transactions
- High standards of data accuracy and confidentiality
Full Job Posting
Patient Admin Executive
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no shows, rescheduling of patients and confirmations.
Key Responsibilities
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/co payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area.
- Participate in the Hospital training programs.
- Ensure complaints are handled in a structured, timely and professional manner.
- Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings.
Compliance and Quality
- Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
- Maintains patient & staff confidentiality.
- Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
Billing and Invoicing
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
- Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.
- Issue bills and invoices to patients for any outstanding balances, including co pays, deductibles, or non covered services.
- Provide patients with detailed statements and assistance in understanding their charges and payment options.
- Prepare and process patient invoices for services, ensuring accurate charges.
- Collect co pays, deductibles, and outstanding balances at the time of service.
- Ensure billing practices comply with legal and insurance requirements.
- To assist in basic translation as and when required.
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