Patient Admin Executive
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Key skills for this role
About the Role
Responsible for patient management, appointment scheduling, billing, and maintaining records while ensuring compliance with hospital policies and excellent interpersonal skills.
Key Skills for This Role
Responsibilities
- Greet patients and direct them to appropriate departments
- Handle telephone inquiries and provide information
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and update records
- Provide information about medical insurance coverage and collect payments
- Facilitate daily cash collection and deposits
- Generate and process patient invoices
- Ensure billing practices comply with legal and insurance requirements
Requirements
- 1 5 years of experience in a healthcare setting
- Knowledge of medical insurance coverage
- Familiarity with Hospital Information System
Full Job Posting
Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs
- Appointment management including no shows, rescheduling of patients and confirmations
- Register new patients and ensure the records of current patients are up to date
- Provide information about medical insurance coverage to patients and collect the payment/ co payment based on the insurance eligibility
- Provide claim forms in case the patient wants to claim reimbursement
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster
- Check emails daily, ensuring you respond to queries in a timely manner
- Ensure operations are carried out uniformly according to the hospital policies and procedures
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests
Requirements
- 1 5 years of experience in a healthcare setting
- Knowledge of medical insurance coverage
- Familiarity with Hospital Information System
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