Patient Admin Executive
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Key skills for this role
About the Role
Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. Handle telephone inquiries from patients and provide in.
Key Skills for This Role
Responsibilities
- Greet patients and direct them to appropriate departments
- Handle telephone inquiries and provide information to doctors/nurses for call backs
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and update current patient records
- Provide information about medical insurance coverage and collect payments/co payments
- Facilitate daily cash collection, credit card slips, and cheque deposits
- Maintain working knowledge of Hospital Information System and clinic schedules
- Generate and process patient invoices for services rendered
- Ensure billing practices comply with legal and insurance requirements
- Handle complaints in a structured, timely, and professional manner
Requirements
- Experience in patient administration or similar role
- Knowledge of medical insurance and billing processes
- Proficiency in Hospital Information Systems
- Strong interpersonal and communication skills
- Ability to handle cash and financial transactions
- High attention to detail and data accuracy
Full Job Posting
Overview
- NMC Healthcare is hiring a Patient Admin Executive for their facility in Abu Dhabi.
Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information.
- Handle telephone inquiries from patients and provide information to respective doctor/nurse for call backs.
- Appointment management including no shows, rescheduling, and confirmations.
- Register new patients and ensure records are up to date.
- Provide information about medical insurance coverage and collect payment/co payment.
- Facilitate daily cash collection, credit card slips, and cheque deposits.
- Maintain working knowledge of Hospital Information System, clinic times, and doctor duty roster.
- Perform duties of handling patients, telephone calls, cash, and back office work.
- Check emails daily and respond to queries timely.
- Generate and process patient invoices for services rendered.
- Ensure billing practices comply with legal and insurance requirements.
- Handle complaints in a structured, timely, and professional manner.
Requirements
- Experience in patient administration or similar role.
- Knowledge of medical insurance and billing processes.
- Proficiency in Hospital Information Systems.
- Strong interpersonal and communication skills.
- Ability to handle cash and financial transactions.
- High attention to detail and data accuracy.
About NMC Healthcare
- NMC Healthcare is a leading healthcare provider in the UAE.
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