Patient Admin Executive
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Key skills for this role
About the Role
Responsible for patient management, appointment scheduling, billing, and maintaining records while ensuring compliance with hospital policies and providing excellent patient ser.
Key Skills for This Role
Responsibilities
- Greet patients and direct them to appropriate departments
- Handle telephone inquiries and provide information to doctors/nurses for call backs
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and update current patient records
- Provide information about medical insurance coverage and collect payments/co payments
- Facilitate daily cash collection, credit card slips, and cheque deposits
- Maintain working knowledge of Hospital Information System, clinic times, and doctor duty rosters
- Perform duties as per duty roster including handling patients, calls, cash, and back office work
- Check emails daily and respond to queries timely
- Ensure operations follow hospital policies and procedures
- Generate and process patient invoices for services rendered
- Collect co pays, deductibles, and outstanding balances at time of service
Requirements
- Experience in patient administration or healthcare front desk
- Knowledge of medical insurance and billing processes
- Proficiency in hospital information systems
- Strong communication and customer service skills
- Ability to handle cash and financial transactions
Full Job Posting
Key Responsibilities
- Greet patients and direct them to appropriate departments
- Handle telephone inquiries and provide information to doctors/nurses for call backs
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and update current patient records
- Provide information about medical insurance coverage and collect payments/co payments
- Facilitate daily cash collection, credit card slips, and cheque deposits
- Maintain working knowledge of Hospital Information System, clinic times, and doctor duty rosters
- Perform duties as per duty roster including handling patients, calls, cash, and back office work
- Check emails daily and respond to queries timely
- Ensure operations follow hospital policies and procedures
- Generate and process patient invoices for services rendered
- Collect co pays, deductibles, and outstanding balances at time of service
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