Parts Sales & Service Representative
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Key skills for this role
About the Role
Abunayyan Holding seeks a customer-focused Parts Sales & Service Representative to drive spare parts and service sales, support internal service operations, and manage key customer accounts in the heavy machinery industry.
Key Skills for This Role
Responsibilities
- Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers
- Ensure prompt and accurate fulfillment of parts orders while maintaining high customer satisfaction
- Identify opportunities for cross selling and upselling spare parts, accessories, and service solutions
- Provide technical assistance and product recommendations to customers and service personnel
- Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts
- Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts
- Prepare quotations, pricing proposals, and commercial offers in accordance with company policies
Requirements
- Minimum 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or related field
- High School Diploma, Technical Diploma, or equivalent
- Experience in Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries preferred
- Proven track record in customer relationship management and aftermarket sales
Full Job Posting
About the Role
- We are seeking a customer focused and commercially driven Parts Sales & Service Representative (PSSR) to join our Aftermarket team.
- The successful candidate will be responsible for driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring exceptional customer satisfaction.
- The role serves as a critical link between customers, service teams, and parts operations, helping maximize aftermarket revenue while delivering timely technical and commercial support.
Key Responsibilities
- Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers.
- Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
- Identify opportunities for cross selling and upselling spare parts, accessories, and service solutions.
- Provide technical assistance and product recommendations to customers and service personnel.
- Support the achievement of parts sales targets, revenue growth, and profitability objectives.
- Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts and accessories.
- Process service related parts requests efficiently to minimize equipment downtime.
- Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
- Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
- Notify service teams upon receipt of special order or backordered items.
- Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
- Conduct regular customer visits and follow up activities to identify business opportunities and strengthen customer loyalty.
Qualifications & Experience
- High School Diploma, Technical Diploma, or equivalent qualification.
- Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
- Minimum 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field.
- Experience within Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
- Proven track record in customer relationship management and aftermarket sales.
Technical Knowledge & Key Skills
- Inventory & Parts Management
- Aftermarket Sales Processes
- Customer Service Excellence
- Key Account Management
- Commercial Negotiation
- CRM Systems & ERP Applications
- Parts Sales & Customer Service
- Aftermarket Business Development
- Technical Product Knowledge
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