Parts Advisor | Al-Futtaim Automotive | Global Aftersales
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Parts Advisor in Abu Dhabi & Dubai to connect customers, workshop teams, and parts supply. The role involves providing exceptional customer service, upselling parts, managing orders, and supporting inventory control.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service at the parts counter and support workshop operations
- Upsell parts and accessories to achieve revenue targets while maintaining pricing discipline
- Build strong relationships with customers to drive retention and repeat business
- Coordinate with Service Advisors and workshop teams to ensure parts availability and timely updates
- Monitor and manage parts orders, reservations, and stock to optimize inventory levels
- Maintain accurate documentation and customer data in system tools
- Support inventory control activities and ensure compliance with company standards
Requirements
- Experience in parts advisory or aftersales operations
- Strong customer service skills
- Ability to upsell parts and accessories
- Knowledge of inventory control and parts management
- Proficiency in system tools for documentation and data entry
Full Job Posting
Job Overview
- Join Al Futtaim Automotive as a Parts Advisor in Abu Dhabi & Dubai.
- You will be at the heart of our aftersales operation, connecting customers, workshop teams, and parts supply.
What You Will Do
- Provide exceptional customer service at the parts counter and support workshop operations.
- Upsell parts and accessories to achieve revenue targets while maintaining pricing discipline.
- Build strong relationships with customers to drive retention and repeat business.
- Coordinate with Service Advisors and workshop teams to ensure parts availability and timely updates.
- Monitor and manage parts orders, reservations, and stock to optimize inventory levels.
- Maintain accurate documentation and customer data in system tools.
- Support inventory control activities and ensure compliance with company standards.
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