Partnership Manager -Merchant Partnerships & Loyalty
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Key skills for this role
About the Role
Project Overview Requirement description: Our client, a Global Payments Firm, is currently carrying out a project for a leading bank in Qatar. To support with this, our client i.
Key Skills for This Role
Responsibilities
- Source, evaluate, and onboard new merchant partners across retail, dining, travel, e commerce, and lifestyle sectors
- Serve as primary point of contact for existing merchant partners; conduct regular business reviews and identify upsell opportunities
- Design, negotiate, and optimize merchant funded offers, cashback structures, and loyalty rewards
- Monitor competitor loyalty programs and regional consumer trends to inform partnership strategy
- Collaborate with product, marketing, digital, risk, and compliance teams for offer execution
- Track and analyze performance of partnerships against KPIs and produce regular reporting
Requirements
- 5 8 years in partnership management, merchant acquisition, or loyalty program management within banking, payments, or fintech
- Proven merchant acquisition and partnership management track record
- Strong analytical capability
- Professional English fluency
- Bachelor's degree in Business Administration, Marketing, Finance, or related field
- Immediately available or on short notice
Full Job Posting
Project Overview
- Our client, a Global Payments Firm, is carrying out a project for a leading bank in Qatar. They are looking to onboard a Partnership Manager Merchant Partnerships & Loyalty to support the bank's Loyalty and Cards function.
Roles and Responsibilities
- Merchant Acquisition & Onboarding (~35%): Source, evaluate, and onboard new merchant partners across retail, dining, travel, e commerce, and lifestyle sectors.
- Relationship Management (~25%): Serve as primary point of contact for existing merchant partners; conduct regular business reviews and identify upsell opportunities.
- Offer Design & Commercial Negotiation (~20%): Design, negotiate, and optimize merchant funded offers, cashback structures, and loyalty rewards.
- Market Intelligence & Competitive Benchmarking (~10%): Monitor competitor loyalty programs and regional consumer trends.
- Cross Functional Coordination (~10%): Collaborate with product, marketing, digital, risk, and compliance teams.
- Identify, negotiate, and onboard new merchant partners across diverse sectors.
- Build and maintain strong relationships with existing merchant partners.
- Design, implement, and optimize loyalty offers and merchant funded promotions.
- Lead commercial negotiations with merchants to secure favorable terms.
- Track and analyze performance of partnerships against KPIs.
- Conduct market research to identify emerging trends and competitive offerings.
- Collaborate cross functionally with product, marketing, digital channels, CRM, and compliance teams.
Knowledge & Experience
- 5 8 years in partnership management, merchant acquisition, or loyalty program management within banking, payments, or fintech.
- Merchant acquisition, partnership management, or business development within card issuing, acquiring, or payments.
- Loyalty programme design, management, and optimization.
- Understanding of interchange economics, scheme rules, and merchant funded offer mechanics.
- Banking, payments, fintech, or card scheme environment.
- CRM platforms (Salesforce, HubSpot, or equivalent).
- Loyalty management platforms (e.g., Comarch, Collinson, Giift, Novus Loyalty).
- Campaign management and offer publishing tools.
- Data analytics and reporting tools (Excel advanced, Tableau, Power BI).
- Familiarity with digital channels (mobile banking apps, e wallets).
- Excellent negotiation, presentation, and interpersonal communication skills.
- Strong analytical and data driven decision making capabilities.
Mandatory Skills
- Previous experience within banking, cards & payments, or fintech.
- Proven merchant acquisition and partnership management track record.
- Strong analytical capability.
- Professional English fluency.
- Immediately available or on short notice period.
Additional Information
- This is an 18 month contractual role based in Doha, Qatar.
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