Partnership Manager – Merchant Partnerships & Loyalty
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Key skills for this role
About the Role
Innovations Global seeks an experienced Partnership Manager to drive growth of a card-based loyalty ecosystem by developing merchant partnerships in Doha, Qatar. The role involves identifying partners, negotiating agreements, and delivering merchant-funded offers.
Key Skills for This Role
Responsibilities
- Identify, evaluate, negotiate, and onboard new merchant partners across retail, dining, travel, entertainment, e commerce, and lifestyle sectors
- Develop and maintain long term relationships with merchant partners, serving as the primary point of contact to ensure partner satisfaction and continued business growth
- Design and implement merchant funded campaigns, cashback programs, and loyalty offers that drive customer acquisition, engagement, and card spend
- Lead commercial negotiations, including pricing, revenue sharing models, promotional funding, and partnership agreements
- Monitor and analyze partnership performance, offer effectiveness, and customer engagement, providing recommendations to optimize commercial outcomes
- Conduct market research to identify emerging trends, new merchant categories, and competitive loyalty offerings within the banking and payments industry
- Collaborate closely with Product, Marketing, Digital, CRM, Risk, Compliance, and Operations teams to ensure seamless execution of partnership initiatives
- Prepare business reviews, performance reports, and strategic recommendations for senior management
- Ensure all partnership activities comply with internal governance, regulatory requirements, and card scheme guidelines
- Build a strong pipeline of prospective merchant partners aligned with the organization's customer value proposition and growth objectives
Requirements
- Bachelor's degree in Business Administration, Marketing, Finance, or a related discipline
- 5–8 years of experience in merchant partnerships, business development, loyalty programs, or partnership management within banking, cards & payments, fintech, or payment services
- Demonstrated success in acquiring, negotiating, and managing strategic merchant partnerships
- Strong understanding of card products, merchant funded offers, loyalty programs, and customer engagement strategies
- Knowledge of card payment ecosystems, interchange economics
- Experience using CRM platforms such as Salesforce, HubSpot, or similar tools
- Strong analytical skills with the ability to interpret performance data and make commercially driven recommendations
- Excellent negotiation, stakeholder management, and relationship building abilities
- Outstanding communication and presentation skills in English
- Ability to manage multiple priorities in a fast paced, cross functional environment
Full Job Posting
Overview
- We are seeking an experienced Partnership Manager to drive the growth and success of a card based loyalty ecosystem by developing and managing strategic merchant partnerships.
- This role will be responsible for identifying new partnership opportunities, negotiating commercial agreements, and delivering compelling merchant funded offers that enhance customer engagement and increase card usage.
Responsibilities
- Identify, evaluate, negotiate, and onboard new merchant partners across retail, dining, travel, entertainment, e commerce, and lifestyle sectors.
- Develop and maintain long term relationships with merchant partners, serving as the primary point of contact to ensure partner satisfaction and continued business growth.
- Design and implement merchant funded campaigns, cashback programs, and loyalty offers that drive customer acquisition, engagement, and card spend.
- Lead commercial negotiations, including pricing, revenue sharing models, promotional funding, and partnership agreements.
- Monitor and analyze partnership performance, offer effectiveness, and customer engagement, providing recommendations to optimize commercial outcomes.
- Conduct market research to identify emerging trends, new merchant categories, and competitive loyalty offerings within the banking and payments industry.
- Collaborate closely with Product, Marketing, Digital, CRM, Risk, Compliance, and Operations teams to ensure seamless execution of partnership initiatives.
- Prepare business reviews, performance reports, and strategic recommendations for senior management.
- Ensure all partnership activities comply with internal governance, regulatory requirements, and card scheme guidelines.
- Build a strong pipeline of prospective merchant partners aligned with the organization's customer value proposition and growth objectives.
Requirements
- Bachelor's degree in Business Administration, Marketing, Finance, or a related discipline.
- 5–8 years of experience in merchant partnerships, business development, loyalty programs, or partnership management within banking, cards & payments, fintech, or payment services.
- Demonstrated success in acquiring, negotiating, and managing strategic merchant partnerships.
- Strong understanding of card products, merchant funded offers, loyalty programs, and customer engagement strategies.
- Knowledge of card payment ecosystems, interchange economics.
- Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.
- Strong analytical skills with the ability to interpret performance data and make commercially driven recommendations.
- Excellent negotiation, stakeholder management, and relationship building abilities.
- Outstanding communication and presentation skills in English.
- Ability to manage multiple priorities in a fast paced, cross functional environment.
Package
- Job location – Doha, Qatar
- Outsourced though Innovations Global
- Type – 18 months project (may extend)
- Package – QAR 30000/month
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