Operations Coordinator
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Key skills for this role
About the Role
Innovations Global is seeking an Operations Coordinator for International Operations to support reporting, tracking, administrative duties, and marketing coordination. The role involves preparing documentation, managing CRM, monitoring overseas office performance, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Prepare all relevant documentation for execution and ensure processes are followed end to end for project delivery
- Support rep agencies and monitor timely update of all activities on CRM Management tool (SimpleView)
- Ensure monthly reports are submitted by Overseas Offices and agencies in a timely manner
- Assist in monitoring and evaluating performance of Overseas Offices and/or agencies
- Support contractual relationships with Overseas Offices and/or agencies
- Provide reporting on all activities at conclusion (KPIs, outcomes, learnings)
- Update budget tracker for every market while monitoring target vs. actual spend
- Assist in preparing and reporting on Region’s performance to Senior Management
- Ensure full compliance with all internal processes across support functions
- Coordinate 360 meetings and ensure meeting points are shared with attendees
Requirements
- Bachelor's degree in marketing, tourism, Business Administration or any other related field
- Minimum 5 years of experience in Office Management ideally in travel and tour
- Hospitality background is preferred
- Fluent in English, additional language is an advantage
- Proficiency with MS Office, especially Outlook, Excel and PowerPoint
Full Job Posting
About the Role
- The Operations Coordinator is responsible for providing administrative, operational, and coordination support for international operations.
Reporting, Tracking, and Administrative Duties
- Preparing all relevant documentation for execution and ensuring processes are followed end to end for the delivery of all projects (including but not limited to: One Pagers, Direct Agreements, Jira, iProcs, RFPs, Claims, Payments, etc.)
- Supporting rep agencies and monitoring timely update of all activities are recorded on CRM Management tool (SimpleView)
- Ensuring monthly reports are submitted by Overseas Offices and agencies in a timely manner
- Ensuring all documentation is submitted in time for agencies to be paid in a timely manner in conjunction with the Finance department
- Assisting in the continuous monitoring and evaluating performance of Overseas Offices and/or agencies
- Assisting in smooth operations of Overseas Offices and/or agencies by supporting the contractual relationships
- Providing all necessary reporting on all activities at the conclusion of each activity (KPIs, outcomes, learnings, etc.)
- Updating budget tracker for every market while monitoring target vs. actual spend; reporting to HOR
- Assisting in preparing and reporting on Region’s performance to Senior Management
- Following and ensuring full compliance with all internal processes across all the support functions
- Compose, prepare all related correspondence using a range of office software
- Maintain and dispatch collateral stock, and liaise with rep offices in source markets
Marketing Coordination
- Ensure 360 meetings are coordinated in timely manner and all the meeting points are shared with the meeting attendees and 360 leads post to the meeting
- Ensure that Quarterly review slides are submitted by the relevant department; consolidated and presented to HOR for final submission
- Operational Excellence, including Efficient Execution and Stakeholder Management pertaining to all Market Activities
- Assisting in effective Account Management of all Overseas Office agencies, with clear communication plan and weekly updates
- Maintaining OO tracker which includes execution of all activities within the OO Yearly Plan and the Market Plans
- Coordinating with all the relevant internal and external stakeholders to ensure alignment and smooth execution of all deliverables
Knowledge & Skills
- Basic financial management and awareness of corporate governance requirements
- Experience of working across different cultures
- Fluent in English, additional language is an advantage
- Proficiency with MS office, especially Outlook, Excel and Power Point
- Excellent communications skills with an ability to communicate effectively with a wide variety of stakeholders
- Strong problem solving and good analytical skill
- Strong organization skills
- Excellent attention to details
Qualifications
- Bachelor’s degree in marketing, tourism, Business Administration or any other related field.
Experience
- Minimum 5 years of experience in Office Management ideally in travel and tour
- Hospitality background is preferred, but not a must
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