Partners Operations Specialist
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About the Role
Description FP Trading Group of Companies is a well-established multiregulated broker, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies.
Key Skills for This Role
Full Job Posting
Description
FP Trading Group of Companies is a well-established multiregulated broker, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies.
As a
Partners Operations Specialist
, you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Responsibilities
- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
- Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
- Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
- Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively work to retain existing business and reactivate partners
- Update Partners team social media channels, Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
- Working with the team to ensure KPIs are met, Supporting and assisting all departments as required
- Candidate profile:
- Fluency in English
- Preferable, but not required, fluency in other languages
- Previous experience in customer service - oriented jobs
- A team player with excellent communication skills
- Strong willingness to learn and develop new skills
- Driven and results orientated
- Strong negotiation skills
- Computer literacy with excellent working knowledge of
- Microsoft Office applications
- Our offer:
- Multicultural, welcoming, and approachable team.
- Opportunity to contribute to a fast-growing business.
- Autonomy and ability to implement your ideas.
- Training, personal development, and growth opportunities.
- Competitive salary with regular reviews and performance-based incentives.
- Fun team activities and global celebrations.
- Birthday day off.
Journey To Fp Trading
- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
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