Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments
The ability to translate business outcomes into AI use cases and success criteria
Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles; and experience supporting AI PoVs, pilots, or customer validation motions.
Key Responsibilities
Sales Engineering: You will lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored demos and proof-of-concept (POC) engagements that highlight integrated partner–vendor value, and serve as the technical trusted advisor helping partners shape architectures, proposals, and ROI narratives that win deals.
Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions
Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.
Support AI-focused demos and PoVs that show business impact, not just capability.
Lead technical discovery sessions with partners
Map partner and customer requirements to joint solutions and CCaaS/AI capabilities
Support tailored demos that showcase integrated partner–vendor value rather than standalone features
Support proof-of-concept (POC) engagements with partners
Act as the technical trusted advisor to partner teams
Help acquire / validate architectures for customer solutions
Assist in crafting ROI stories that demonstrate joint solution value
Technical Enablement: You will build and deliver repeatable technical enablement programs to ramp partner SEs and solution architects. This includes maintaining partner-facing assets such as reference architectures, integration guides, and battlecards in the partner portal. You'll run ongoing readiness programs, webinars, office hours, and 30–60–90 day plans, to keep partners current on product updates, roadmap direction, and best practices.
Make partners as self-sufficient and effective as the NiCE SE team
Build AI-specific enablement around conversational design, prompt/design patterns, use-case discovery, PoV execution, responsible AI, and outcome measurement.
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Track partner feedback on AI capabilities, implementation friction, model behavior, integration gaps, and roadmap needs.
Help partners understand release impacts tied to AI features, model updates, data dependencies, and governance.
Includes building reusable demo scripts, talk tracks, objection handling, and competitive positioning.
Ensure partner enablement stays aligned with the account team's strategy
Build repeatable technical enablement programs for partner SEs and architects
Deliver enablement to ramp new partner technical staff
Support competitive differentiators for partner teams
Keep partners current on product updates and new features
Keep partners aligned with the NiCE product roadmap
Share best practices across the partner ecosystem
Technical Account Management: You will own the end-to-end technical relationship with key partners, managing integration patterns, release impact assessments, and escalation paths. You'll coordinate with Product and R&D to surface partner-driven requirements and influence the product roadmap. You'll also govern architecture, security, and performance standards across partner solutions to ensure they meet joint quality benchmarks.
Ensure NiCE technology reliably delivers business value for customers
Manage integration patterns across partner solutions
Assess and communicate release impact to partners
Assist in escalation paths for technical issues
Coordinate with Product and R&D teams on partner-driven requirements
Manage and track technical feedback from partners
Influence the NiCE product roadmap based on partner input
Services: You will support scoping of services for partner-led implementations, including estimates, SOW inputs, and responsibilities matrices. You'll provide architectural oversight on complex deployments to ensure technical deliverability of what was sold, and capture lessons learned to feed back into patterns, templates, and future partner enablement.
Support validation of services for partner-led implementations
Provide architectural oversight on complex partner deployments
Conduct advisory reviews on challenging implementation scenarios
Capture lessons learned from completed partner engagements
Feed lessons learned back into patterns and templates
Mission & Purpose
Empower the partner ecosystem to confidently position, sell, and deliver NiCE solutions
Provide expert support, enablement, and collaboration that showcases the full value of the platform
Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes
Serve as a trusted technical go-to-market advisor for partners on strategic opportunities and joint offerings
Drive ongoing enablement to transition partners from supported consumers to self-sufficient advocates
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Requisition ID: 11607 Reporting into: Director of Presales Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About NICE
Technology
Enterprise cloud platform for AI-powered customer experience, offering contact center solutions, workforce optimization, and automation tools.
