Partner Success Specialist
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Key skills for this role
About the Role
Manage merchant relationships with exceptional support, lead problem-solving, build automated workflows, and analyze data to enhance customer success.
Key Skills for This Role
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Overview
- As a Partner Success Specialist at Ziina, you will:
- Own merchant relationships delivering white-glove support with speed, clarity and care
- Lead complex problem-solving and escalations - managing sensitive cases end-to-end
- Build automated workflows tied to the user journey to nurture and grow the segment
- Turn repeatable workflows into reliable playbooks, templates, and AI-assisted operations
- Run recurring success workflows including onboarding check-ins, feature education, adoption nudges and targeted engagement
- Spot churn signals early, intervene thoughtfully, and partner with internal teams to resolve root causes
- Translate customer feedback into product insights, surfacing trends and opportunities for Ziina s voice-of-customer program
- Build and maintain dashboards that track merchant health, support performance and identify high impact growth opportunities
- Partner cross-functionally with Product, Risk, Ops, and Engineering to unblock merchants and improve outcomes
- Support Arabic-speaking merchants with culturally fluent communication
- Raise the bar on Partner Success by contributing to a high-performance culture rooted in quality, ownership, and customer care
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