P2P Customer Support Snr Analyst

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification

• Bachelor’s degree in commerce, Accounting, Finance or Languages
• 3 – 7 years’ experience in Accounts Payable
• Hands-on experience with Coupa S2P and SAP S/4HANA
• Excellent communication skills (English)
• Speak and write fluently English and 1or 2 other languages
• Experience working in a Global Shared Services Centre
• Prior experience in high-volume of queries
• High attention to detail
• Problem-solving ability
• Customer-service orientation
• Ability to work with tight deadlines
• Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
• Preferred – Finance and or Procurement background
• Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)
• Work is conducted in an office environment. (5 days a week)
• Regularly required to sit, stand, walk, reach with hands and arms, and move about the facility.
• Ability to use hands and fingers dexterously to operate office equipment.
• Regularly required to listen, talk to, and see employees daily via Teams or Online application.
• Vision abilities required by this job include close vision.
• Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)
• Office: Standard office equipment; work performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours / 5 days a week
• This requires the employee to work onsite three days per week (Tuesday to Thursday)
• This role operates within a two-shift structure (9:00 AM – 6:00 PM IST and 12:00 PM – 9:00 PM IST) to support North America. The specific shift assignment will be determined during the recruitment and selection process, and the successful candidate will be expected to work in one of the assigned shifts.
• For employees assigned to the Late Shift (12:00 PM – 9:00 PM IST), Xylem will provide company-arranged transportation from the workplace to the employee’s home to ensure safety.
• This position would be in Xylem Bangalore Office (Karle Town Center).
• Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
• Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.