Branch Operations Specialist

CORE RESPONSIBILITIES

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Create and maintain safe working environment and culture within the organization
• Drives resolution of internal and external customer needs and expectations
• Identify and raise awareness towards process gaps to enable efficiency & effectiveness
• Assist with process analysis and resolution identification
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with little to no supervision, works independently
• Task execution for area of responsibility up to levels defined in Xylem’s DOA policy
• Specializing in specific areas of expertise
• Independently arrive at solution to satisfy needs of customer in alignment with our policies
• Travel Requirements:
• < 5%
• Driving Requirements:

QUALIFICATIONS

• Education & Experience Requirements:
• High school diploma or equivalent plus 5 years of applicable work experience or Bachelor’s degree with 3 years of
• applicable work experience
• Skill Requirements:
• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
• Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution, broader organizational impact, and strong organization skills
• Understanding of general business concepts
• Strong communication skills
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Strong ERP fluency in relevant systems
• Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)
• Fluency in a Field Service and CRM application such as Salesforce

DAY IN THE LIFE

SALARY

• The estimated salary range for this position is $45,000 to $55,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans RRSP contributions with company contribution, paid time off, paid parental leave and tuition reimbursement.
• At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
• Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
• Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
• Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.