naukri
Operator-Room Service
Marriott International
KSA
Mid-Senior
Onsite
Discovered 4 weeks ago
room service ordersguest inquiriesMICROS systempayment processingsafety procedurescustomer service
Free
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room service ordersguest inquiriesMICROS system
Role Overview
Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service
Key Skills for This Role
room service ordersguest inquiriesMICROS systempayment processingsafety procedurescustomer service
Full Job Posting
Job Overview
Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Responsibilities
- Take room service orders over the phone
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines
- Place and log call back for room service order
- Notify guests and management of delays in service delivery
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Record transaction in MICROS system at time of order
- Complete all closing reports, including MICROS reports
- Process all payment methods
- Follow all company and safety and security policies and procedures
- Ensure uniform and personal appearance are clean and professional
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