Operations Worker Welfare Manager (DEL 3)
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Key skills for this role
About the Role
Qiddiya seeks an Operations Worker Welfare Manager to lead welfare delivery across completed assets city-wide. The role ensures safe, dignified living conditions for employees and contractor workforces, managing accommodation, catering, transport, hygiene, recreation, and wellbeing services.
Key Skills for This Role
Responsibilities
- Own and maintain the Worker Welfare Management Plan for the completed assets city wide portfolio
- Plan and execute routine multi site welfare inspections and audits covering accommodation, water quality, sanitation, pest control, housekeeping, security, transport, and recreational facilities
- Manage welfare related service providers and FM partners, monitor SLAs/KPIs, and drive corrective actions
- Operate grievance and escalation channels, ensure timely triage, investigation, and close out
- Maintain city wide welfare performance dashboards and reporting
- Lead and develop the welfare team across a dispersed city footprint
- Ensure compliance with legal, municipal, and client welfare requirements
- Plan welfare readiness for steady state operations and peak demand periods
Requirements
- Bachelor's degree in Social Sciences, Public Health, Occupational Health & Safety, Facilities Management, Hospitality Management, or related discipline
- 8+ years' experience in worker welfare, accommodation/camp operations, social compliance, facilities/property operations, or workforce services within large multi site environments
- Demonstrated capability in multi site auditing and close out of corrective actions
- Experience in vendor/SLA management and grievance handling
- Proactive, self directed, able to work independently across a dispersed portfolio
Full Job Posting
Job Summary
- Lead and manage worker welfare delivery across completed, occupied assets city wide, ensuring safe, dignified and compliant living conditions for employees and contractor workforces.
- Drive consistent welfare standards and service quality across multiple sites covering accommodation, catering/food services, transport, hygiene, recreation and wellbeing services.
Key Accountabilities & Responsibilities
- Own and maintain the Worker Welfare Management Plan for the completed assets, city wide portfolio.
- Plan and execute routine multi site welfare inspections and audits covering accommodation, water quality, sanitation, pest control, housekeeping, security interfaces, transport and recreational facilities.
- Manage welfare related service providers and FM partners city wide: define requirements, monitor SLAs/KPIs, lead performance reviews, and drive corrective and preventive actions.
- Support labour standards and site rules compliance: worker induction and periodic refreshers on welfare services.
- Operate grievance and escalation channels; ensure timely triage, investigation, response and close out.
- Maintain city wide welfare performance dashboards and reporting.
- Lead and develop the welfare team across a dispersed city footprint.
- Ensure compliance with applicable legal, municipal and client welfare requirements.
- Plan welfare readiness for steady state city operations and peak demand periods.
Requirements
- Bachelor's degree in Social Sciences, Public Health, Occupational Health & Safety, Facilities Management, Hospitality Management, or a related discipline.
- Training/certification in worker welfare, labour standards, social compliance, HSE, auditing, or facilities management is preferred.
- 8+ years' experience in worker welfare, accommodation/camp operations, social compliance, facilities/property operations, or workforce services within large, multi site operational environments.
- Demonstrated capability in multi site auditing and close out of corrective actions, vendor/SLA management, grievance handling, stakeholder engagement in occupied assets, and using data to improve service quality and workforce wellbeing.
- Proactive, self directed and able to work independently across a dispersed portfolio.
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