Operations Team Leader at MUFG Corporate Markets — IND | Base Career

The primary objective of the Team leader is to lead a customer focused team committed to the provision of a high-quality service achieving SLA’s.

Having strong knowledge on transfer agency/registration and capital market products.

Provide Leadership support in meeting Teams and Organisational objectives.

Manage departmental projects and build working environment more flexible for the team.

The primary objective of the Team leader is to lead a customer focused team committed to the provision of a high-quality service achieving SLA’s.

Having strong knowledge on transfer agency/registration and capital market products.

Provide Leadership support in meeting Teams and Organisational objectives.

Manage departmental projects and build working environment more flexible for the team.

This role will include the functions like Share Dealing – Share Plans Service, Transfer Agency/Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.
Responsible to manage operations of the team in a timely manner including but not limited to, Static Data Maintenance, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Reporting, Performing Settlement and Reconciliation for the activity on the account.
Monitor and drive team and individual performance against agreed KPI’s consistently
Manage team resources by ensuring availability and punctuality of team members
Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity.
Manage escalations and seek to resolve them to the satisfaction of the customer and client
Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements
Encourage an environment of transparency and need based information sharing within the team, by implementing regular team meetings and communication processes

Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty
Conducting risk assessments and applying risk categories to new counterparties

Prepare documentation, process transactions, and perform other tasks related to control and reconciliation
Managing a team between 8-10 people
Conducting monthly 1:1 with team members
Set up the objectives and goals for team members, and provide feedback whenever needed
Assisting the Ops Manager with their day-to-day tasks
Standing in for the Ops Manager in their absence
Monitor and process pending items, correcting discrepancies
Launch investigations, provide information, and compose correspondence
Increase efficiencies by utilizing technology
Understand risks and apply this knowledge to risk metrics

Maintain level of accuracy
Complete assigned task as per provided SLA

Excellent presentation and communication skills (written and verbal)
Strong reconciliation & capital market knowledge
Excellent problem-solving skills both independently and supporting others
Excellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office tools
Excellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlines
Open for changes; understand status quo and challenge today's setup with proposals on how to do it better
Adaptive, flexible style with the ability to work in a dynamic, fast-paced environment
Demonstrated high level of initiative, motivation, and organisational skills
Analytical and problem-solving skills
Effective verbal and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment
Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required
Qualification in business/financial markets/law/securities industry desirable
Respond quickly and accurately to queries in a high volume, time sensitive trading environment.
Issue escalation and resolution in a timely manner
The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA
Adapt to an environment of openness and information sharing within the team, by attending regular team meetings and communication processes
Achievement of service standards and client specific requirements regarding quality assurance, daily reporting, and end of month reporting
Identify and drive process improvement and efficiency initiatives across the line of business
Manage escalations and seek to resolve them to the satisfaction of the customer and client
Ensure to be compliant with legal, regulatory, policy and business requirements. Prioritize time accordingly to action on breaks
Developing action plans for resolution of outstanding issues
Good with numbers & ability to derive information from data collaborate with other teams and render support on need basis

Operations Team Leader

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