Operations Support Agent-Associate
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Key skills for this role
Role Overview
Provides administrative and operational support to Hub Operations.
Supports workforce scheduling, employee administration, reporting, training, procurement, compliance, and continuous improvement.
Key Skills for This Role
Full Job Posting
Role Overview
Provides administrative and operational support to Hub Operations.
Supports workforce scheduling, employee administration, reporting, training, procurement, compliance, and continuous improvement.
Responsibilities
- Maintain operational records and support ISO compliance, SharePoint administration, records management, and health and safety programs.
- Coordinate with Operations, HR, Finance, Procurement, authorities, and other stakeholders.
- Complete defined processes accurately and on time, identify anomalies, and escalate complex issues when necessary.
- Support sort operations at the DWC and DXB facilities and maintain FedEx, CLH, and intra-hub trucking connections.
- Liaise with authorities for operational requirements.
Minimum Requirements
- Three to five years of experience is required, preferably with a logistics background.
- Flexibility to work shifts, including weekends and public holidays, is required.
- High school diploma or equivalent required; bachelor’s degree or diploma preferred.
- Experience in administrative support, operations coordination, HR administration, or business support is preferred.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word, is required.
- Experience with workforce scheduling, HR, or time-management systems is advantageous.
- Strong organization, communication, multitasking, accuracy, problem-solving, and stakeholder follow-up skills are required.
Work Schedule
- The role may require shift work, including weekends and public holidays.
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