Operations Support Administrator

Ensuring the service delivers the highest standard of patient care whilst meeting customers’ expectations

Supporting in the management of the rota for the clinical teams and trailer schedule, ensuring sufficient employee and equipment resource availability through effective planning

Designing and delivering structured induction programmes for all new clinical support team members, including a review of the company’s policies and procedures

Remaining knowledgeable and up to date on all InHealth’s processes and especially PET-CT

Ordering radioisotopes for the clinical services being provided, reviewing invoices for accuracy

Increasing employee engagement by regularly requesting feedback from the division, maintaining a positive team environment

Engaging team members with the patient satisfaction results, financial activity and overall division performance

Understanding the administration tasks and processes in full

Compiling reports required by the Head of PET-CT, and the management team

Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity

Participating in audits for the division and wider business

Overseeing the ordering, handling and distribution of the radiation badges for clinical staff

Providing a welcoming and professional first point of contact for all customers

Liaising and working with new and existing customers to arrange meetings, and facilitate the taking of minutes and documenting actions

Maintaining stock control and being responsible for ensuring consumables and supplies are purchased as and when required

Liaising and working with Medical Physics, Radiation Protection, OEM and Engineer’s to ensure all equipment service plans are managed and pro-actively managed to ensure compliance and reduce downtime

Identify and implement operational efficiencies

Support in the collating of data and reporting of KPI’s for contract requirement

Liaise with relevant staff to ensure the gathering and collating of audit data is acquired, centrally archived for onward processing

Overseeing the completion of month end billing and administrative procedures

Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account

Support in the patient booking processes for PET-CT

Maintaining a clean and safe working environment

Complying with ISO standards in respect of information security management

Reporting all incidents and complaints in line with company policy

Supporting in the management of commercial contracts

A passionate and committed administrator who can motivate, encourage and communicate with colleagues at all levels to promote high end results

A person who naturally instils confidence in everyone they work with

Someone who can prioritise tasks for both yourself and the division

A skilled and confident communicator both written and verbal

Someone who can manage conflicting views and situations in a calm and efficient manner

Have developed exceptional communication skills to ensure effective and clear goals are communicated, understood and achieved

Be skilled in a variety of administrative systems and processes

Have developed organisational and time management skills that enable you to prioritise conflicting demands

Be able to demonstrate an appreciation of patient care and confidentiality

Be educated about health & safety, infection control and data protection

Have a professional and cooperative attitude even when under pressure

Be flexible in your working patterns to fulfil requirements and be willing to adjust these at short notice to accommodate unexpected changes

Working at a similar level of management in a customer or patient focused environment

Being involved in the recruitment and selection process

General office finance procedures such as invoicing and taking payment

Using a wide range of Microsoft packages and other IT systems

Being involved in rostering of staff/equipment schedules and awareness of their processes

Collating, processing and managing data to present to a wide range of customers

Setting divisional/departmental objectives, KPIs and plans

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

27 days annual leave (plus bank holidays)

Generous company contribution pension scheme

Private medical insurance options

Life assurance

Hybrid and flexible working opportunities

Fantastic learning and development opportunities

24/7 access to a dedicated well-being hub and an Employee Assistance Programme

Enhanced parental leave

Monthly award programme and online peer-to-peer recognition

Long service recognition, with vouchers and additional annual leave

Refer a friend bonus

Discounts on InHealth’s healthcare services

Smart tech, Cycle to Work and thousands of discounts and cashback options

Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

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