Operations Supervisor

Team Global Express is seeking an Operations Supervisor to join our team based at our Murarrie Depot. This is a hands-on leadership role responsible for coordinating daily transport operations, leading delivery partners, and ensuring exceptional service outcomes for our customers.

Reporting to the Operations Manager, you will oversee fleet operations, driver performance, service delivery, customer relationships, and operational compliance. You will work closely with customers, drivers, and internal stakeholders to ensure deliveries are completed safely, efficiently, and in line with service commitments.

Key responsibilities include:

Coordinating daily fleet operations and delivery activities to achieve service and performance targets

Allocating transport resources and communicating operational plans to key stakeholders

Monitoring service delivery and resolving operational issues in a timely manner

Managing driver attendance, leave, performance, and compliance requirements

Building and maintaining strong relationships with customers and stakeholders

Delivering toolbox talks and supporting the ongoing development of delivery partners

Ensuring compliance with company policies, customer requirements, safety standards, and Chain of Responsibility obligations

Monitoring scanning compliance, POD retrieval, and operational reporting requirements

Coordinating backup vehicles and contingency plans when required

Preparing and reviewing daily and weekly operational and KPI reports

Investigating service issues and implementing solutions to improve operational performance

Identifying opportunities to improve efficiency, productivity, and customer outcomes

Ensuring driver and vehicle presentation standards are maintained

Supporting a positive safety culture across both customer and Team Global Express sites

Previous experience in a transport, logistics, fleet operations, or supervisory role (preferred but not mandatory)

Strong leadership skills with the ability to motivate, influence, and manage teams

Experience coordinating drivers, vehicles, and daily transport operations

Excellent communication and stakeholder management skills

Proven ability to prioritise competing demands and make sound decisions in a fast-paced environment

Strong problem-solving skills and a proactive approach to operational challenges

High attention to detail with strong administrative and reporting capabilities

A hands-on leadership style with a commitment to continuous improvement and operational excellence

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.