Operations Supervisor/Manager - Tagalog Speaking
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Key skills for this role
About the Role
We are seeking an experienced Operations Supervisor/Manager to oversee a team of 50+ female staff including nannies, babysitters, housekeepers, and customer service agents. The role requires strong leadership, scheduling, and client service skills, with fluency in Tagalog and English.
Key Skills for This Role
Responsibilities
- Lead, supervise, and support 50+ staff across domestic services and customer service functions
- Ensure high quality service delivery and monitor performance
- Handle and resolve customer concerns promptly
- Manage staff schedules and coordinate daily driver routes
- Conduct performance evaluations and facilitate training sessions
- Oversee daily operations and enforce company policies
- Prepare reports and maintain accurate records
Requirements
- 2–5 years of supervisory experience in cleaning, facilities management, or domestic staffing services
- Strong leadership, problem solving, and interpersonal communication skills
- Proficient in MS Office and operational management systems
- Fluency in English and Tagalog; Arabic is an advantage
- Female candidates only
Full Job Posting
About the Role
- We are seeking a dynamic, organized, and experienced Operations Supervisor/Manager to oversee a team of 50+ female staff, including nannies, babysitters, housekeepers, and customer service agents. The role also involves coordinating driver schedules and ensuring excellence in daily operations and cl
Key Responsibilities
- Team Leadership: Lead, supervise, and support 50+ staff across domestic services and customer service functions.
- Service Quality: Ensure high quality service delivery across all operations; monitor performance and uphold service standards.
- Client Relations: Handle and resolve customer concerns promptly to maintain high client satisfaction.
- Scheduling & Logistics: Manage staff schedules and coordinate daily driver routes for staff pick up and drop off.
- Training & Development: Conduct regular performance evaluations and facilitate training sessions to improve staff skills and productivity.
- Operational Management: Oversee daily operations, enforce company policies, and ensure efficient workflows.
- Administrative Tasks: Prepare required reports, maintain accurate records, and support management with operational documentation.
Requirements
- Experience: 2–5 years of supervisory experience in cleaning, facilities management, or domestic staffing services.
- Skills: Strong leadership, problem solving ability, and excellent interpersonal communication.
- Technical Proficiency: Proficient in MS Office and relevant operational management systems.
- Languages: Fluency in English and Tagalog; Arabic is an advantage.
- Other: Female candidates only.
Pay
- AED 4,000 AED 6,000 per month
Job Type
- Full time
Work Location
- In person
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