Female Operations Supervisor/Manager
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Key skills for this role
About the Role
Success Factor LLC is looking for an Operations Supervisor/Manager to lead daily operations and a team of 50+ employees across childcare, housekeeping, customer service, and transport coordination.
Key Skills for This Role
Responsibilities
- Lead, coach, and support a team of 50+ employees
- Monitor daily operations and ensure service quality standards are consistently met
- Motivate teams, manage performance, and promote accountability
- Resolve operational challenges quickly and effectively
- Ensure high quality customer service and client satisfaction
- Handle service escalations and support the resolution of customer concerns
- Oversee daily staff scheduling and operational planning
- Coordinate transport and driver schedules to support daily operations
- Prepare operational reports, trackers, and performance updates
- Maintain accurate operational records and documentation
- Support continuous improvement of operational processes and procedures
Requirements
- 2–5 years of supervisory or management experience in operations, facilities management, hospitality, cleaning services, domestic staffing, or a similar service environment
- Experience managing large teams in a fast paced operational setting
- Strong Microsoft Office skills and confidence using operational systems
- Excellent English communication skills
- Available to join immediately or within a short notice period
Full Job Posting
About the Role
- We're looking for a proactive, organised, and hands on Operations Supervisor / Manager to lead our daily operations and ensure exceptional service delivery.
- You'll be responsible for leading a team of 50+ employees across childcare, housekeeping, customer service, and transport coordination.
Key Responsibilities Operations & Team Leadership
- Lead, coach, and support a team of 50+ employees.
- Monitor daily operations and ensure service quality standards are consistently met.
- Motivate teams, manage performance, and promote accountability.
- Resolve operational challenges quickly and effectively.
Service Delivery & Client Support
- Ensure high quality customer service and client satisfaction.
- Handle service escalations and support the resolution of customer concerns.
- Work closely with internal teams to ensure seamless service delivery.
Scheduling & Coordination
- Oversee daily staff scheduling and operational planning.
- Coordinate transport and driver schedules to support daily operations.
- Ensure resources are allocated efficiently to meet business requirements.
Administration & Reporting
- Prepare operational reports, trackers, and performance updates.
- Maintain accurate operational records and documentation.
- Support continuous improvement of operational processes and procedures.
What We're Looking For
- Strong leadership and people management skills.
- Excellent organisation, planning, and problem solving ability.
- Confident communicator with a proactive and positive attitude.
- Ability to work under pressure and manage multiple priorities.
- High level of ownership, accountability, and professionalism.
Requirements
- 2–5 years of supervisory or management experience in operations, facilities management, hospitality, cleaning services, domestic staffing, or a similar service environment.
- Experience managing large teams in a fast paced operational setting.
- Strong Microsoft Office skills and confidence using operational systems.
- Excellent English communication skills. Additional languages are an advantage.
- Available to join immediately or within a short notice period.
What Success Looks Like
- Operations run efficiently with minimal disruption.
- Teams are engaged, productive, and well supported.
- Customers receive consistent, high quality service.
- Operational issues are resolved proactively and professionally.
- You're recognised as a dependable leader who takes ownership and delivers results.
Compensation
- Pay: AED4,000.00 AED6,000.00 per month
Additional Information
- Job Type: Full time
- Work Location: In person
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