Operations Supervisor
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Key skills for this role
About the Role
JC Orient Shipping And Logistics in Dubai seeks an Operations Supervisor to manage end-to-end ocean freight shipments. The role requires 4-5 years of UAE freight forwarding experience, strong knowledge of FCL/LCL operations, and proficiency in MS Office and freight software.
Key Skills for This Role
Responsibilities
- Manage end to end ocean freight shipments (FCL and LCL), import and export, from enquiry and booking through to delivery and file closure
- Handle multiple live shipments and client accounts concurrently, tracking cut offs, sailing schedules, and documentation deadlines across all active files
- Book space with carriers, co loaders, and NVOCCs; negotiate and confirm rates, and manage rollovers or schedule changes proactively
- Prepare and verify shipping documentation – Bills of Lading (original, telex/express, Seaway), manifests, certificates of origin, and shipping instructions
- Coordinate customs clearance and inland transport, liaising with clearing agents, transporters, and port/terminal systems (Jebel Ali / DP World portals)
- Serve as the primary operational point of contact for assigned clients, providing timely status updates and resolving issues before they escalate
- Monitor and update internal tracking sheets and shipment status reports accurately and in real time
- Coordinate with the commercial team on quotations and with finance on invoicing, job costing, and supplier billing
- Anticipate and resolve operational exceptions – missed cut offs, documentation discrepancies, demurrage/detention risks – with sound prioritization under pressure
Requirements
- 4–5 years of hands on freight forwarding experience in the UAE, with a clear focus on the ocean freight division
- Demonstrated ability to manage multiple shipments and clients simultaneously under deadline pressure
- Strong working knowledge of the end to end sea freight process, FCL/LCL operations, and Bill of Lading types and release mechanisms
- Familiarity with UAE customs procedures and Jebel Ali / DP World terminal and portal processes
- Proficiency with MS Office (especially Excel) and freight/operations software
- Excellent communication and coordination skills in English; ability to keep clients and partners informed clearly and promptly
- Bachelor's degree or relevant logistics qualification preferred
Full Job Posting
Company Description
- JC Orient Shipping and Logistics is a freight forwarding and shipping company built by experienced logistics professionals, providing end to end solutions for today’s global trade environment.
- The company operates through multiple offices with strong coverage across the GCC, East and West Africa, the Far East, South East Asia, and the Indian Subcontinent.
- With over three decades of hands on industry experience, the team combines deep local knowledge with global reach to handle diverse shipment requirements.
- Services span sea and air freight, customs clearance, overland transportation, re exports, seashore shipments, and warehousing and distribution.
- The organization emphasizes efficiency, transparency, and compliance so clients can focus on growing their businesses while logistics are managed under a single point of contact.
Role Description
- Manage end to end ocean freight shipments (FCL and LCL), import and export, from enquiry and booking through to delivery and file closure.
- Handle multiple live shipments and client accounts concurrently, tracking cut offs, sailing schedules, and documentation deadlines across all active files.
- Book space with carriers, co loaders, and NVOCCs; negotiate and confirm rates, and manage rollovers or schedule changes proactively.
- Prepare and verify shipping documentation – Bills of Lading (original, telex/express, Seaway), manifests, certificates of origin, and shipping instructions.
- Coordinate customs clearance and inland transport, liaising with clearing agents, transporters, and port/terminal systems (Jebel Ali / DP World portals).
- Serve as the primary operational point of contact for assigned clients, providing timely status updates and resolving issues before they escalate.
- Monitor and update internal tracking sheets and shipment status reports accurately and in real time.
- Coordinate with the commercial team on quotations and with finance on invoicing, job costing, and supplier billing.
- Anticipate and resolve operational exceptions – missed cut offs, documentation discrepancies, demurrage/detention risks – with sound prioritization under pressure.
Desired Candidate Profile
- 4–5 years of hands on freight forwarding experience in the UAE, with a clear focus on the ocean freight division.
- Demonstrated ability to manage multiple shipments and clients simultaneously under deadline pressure.
- Strong working knowledge of the end to end sea freight process, FCL/LCL operations, and Bill of Lading types and release mechanisms.
- Familiarity with UAE customs procedures and Jebel Ali / DP World terminal and portal processes.
- Proficiency with MS Office (especially Excel) and freight/operations software.
- Excellent communication and coordination skills in English; ability to keep clients and partners informed clearly and promptly.
- Bachelor's degree or relevant logistics qualification preferred.
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