Operations Specialist

Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced.

Participate with order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.

Ensure BOPIS operations are completed as required.

Support with daily tasks and ad-hoc projects assigned by Operations Leadership

Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed.

Maintain constant awareness of the salesfloor, ensuring client experience expectations are met by providing targeted support where and when required.

Support logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.

Assist with preparations for seasonal inventory and participate in seasonal inventory counts.

Collaborate to achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.

A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience

Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team

A strong service orientation – a demonstrated desire to wow our customers!

Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function

The ability to work effectively as part of a team

Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service

Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred