Assistant Operations Leader

Develop non-selling teams to achieve operational excellence.

Focus on hiring, onboarding, and retaining talent.

Set clear job expectations and performance metrics for team members.

Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).

Drive a high-performing team through SMART goals and accountability.

Achieve strong employee engagement and continuously improve NPS metrics.

Lead by demonstrating company Core Values

Coordinate inventory planning and execution.

Oversee timely markdowns and restyles.

Ensure completion of BOPIS (Buy Online, Pickup In-Store) admin tasks.

Manage eCommerce and IST order picking processes.

Ensure service desk associates meet customer service standards and support clientele and NPS goals (obtain and log client information, are well versed in Club Harry, etc.).

Collaborate on JRNI scheduling execution.

Train store leadership on monitoring and managing deferred sales.

Ensure timely communication and processing of expired deferred sales.

Oversee hold processing and compliance at POS.

Manage employee packages and associate purchases.

Monitor inventory levels and assist in corrections.

Conduct audits and manage shrinkage control.

Oversee receiving of merchandise from vendors and other stores.

Ensure timely reconciliation of shipping documents and orders.

Complete all necessary paperwork, including RTVs and recalls.

Oversee store merchandising activities

Oversee special orders and made-to-measure goods.

Manage rebalance and recall requests.

Maintain accurate in-transit documentation.

Organize and oversee logistics department activities.

Monitor RTVs and MTM refusals.

Provide protection of assets through compliance with all Policies and Procedures within Logistics group.

Follow established Health and Safety guidelines.

Achieve successful scores with Logistics Audit and Packaging Standards Audit.

3-5 years of retail experience in a client facing role, with leadership capacity in managing a store/department

A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience

D emonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)

Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team

A strong service orientation – a demonstrated desire to wow our customers!

Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function

The ability to work effectively as part of a team

Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service

Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred