Operations Specialist - Control Tower

🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

Execute, monitor, and maintain checklists and operational activities, including positioning, reverse logistics, warehousing, reception, QC, and container selection

Schedule and monitor client shipments and reverse logistics bookings to ensure efficient execution

Act as the primary contact for internal and external stakeholders and collaborate with colleagues and third-party agents to ensure operational efficiency and strong customer relationships

Troubleshoot supplier issues and identify, communicate, and implement country-level setup improvements and resolutions

Maintain Air/Ocean Fact Sheets across Excel, system, and SkyNet platforms

Identify transactions and tasks requiring special handling, recommend process improvements to management, and implement approved resolutions within assigned responsibilities

Maintain knowledge of freight forwarding and logistics services, including order management, reverse logistics, customs brokerage, monitoring/control services, and cost optimization

Generate, file, and maintain accurate customer records, reports, shipment documentation, and related operational data

Ensure compliance with customer SOPs, company standards, government filings, and applicable regulations in each country

Maintain, update, and clean Master Data

Deep expertise in logistics, supply chain, or operations, preferably in the pharmaceutical or cold chain industry

Proven leadership experience in an international and cross-functional environment

Strong knowledge of operational processes, including container logistics, service center management, and reverse logistics

Experience in managing or contributing to digital transformation and automation initiatives

Solid understanding of quality management systems, SOP creation, and process documentation

High proficiency in using tools such as Confluence, Jira, Excel, and dashboarding tools (e.g., Power BI, Tableau)

Excellent analytical and problem-solving skills, with a data-driven mindset

Strong communication and stakeholder management skills across different cultures and time zones

Ability to present complex topics in a structured, concise, and executive-friendly manner

Fluent in English (spoken and written); knowledge of German is a plus

⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

🌍 Flexible ways of working: Our global teams work across our offices in Zurich, Zug, Hyderabad and Basel, with a mix of on-site, hybrid and remote working. Role-specific locations and working arrangements are detailed above.

🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.

👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.

Visit http://www.skycell.ch and explore #WeAreSkyCell on LinkedIn